Operations Systems Detective & Troubleshooter

Victorian Government; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangements

Flexible hours

Job summary

The Victorian Government invites applications for a technically curious problem solver to join the Operations Systems Team in Melbourne. You will help keep critical operational systems available, reliable and ready when they’re needed, by investigating faults and monitoring system health.

This hands-on role requires diagnosing issues, analyzing logs and data, and collaborating across teams to deliver lasting improvements. Hybrid work arrangements apply, with after-hours support as needed.

Qualifications

• Experience in application support, system monitoring, incident and problem management, data analysis or scripting is highly regarded.

Responsibilities

• Investigate faults, alerts, performance issues and unexpected system behaviour.
• Monitor availability, performance and operational readiness.
• Troubleshoot incidents and follow clues to resolution or escalation.
• Use reports and scripts to identify anomalies and ensure data integrity.
• Collaborate with developers, business users and project teams on enhancements.

Skills

System monitoring

Incident management

Data analysis

Scripting

Root cause analysis

Communication

Vendor coordination

Job description

The Victorian Government invites applications for a technically curious problem solver to join the Operations Systems Team in Melbourne. You will help keep critical operational systems available, reliable and ready when they’re needed, by investigating faults and monitoring system health.

This hands-on role requires diagnosing issues, analyzing logs and data, and collaborating across teams to deliver lasting improvements. Hybrid work arrangements apply, with after-hours support as needed.