Case Manager - Mens Program

The Salvation Army; Alice Springs; On-site; AUD 70,000 - 76,000; Full time

Benefits offered by this job

Remote Area Housing Benefit

Entertainment Benefit

Relocation assistance

Generous paid parental leave

Purchased Leave Scheme

Flexible working arrangements

Employee Assistance Program

Job summary

The Salvation Army in Alice Springs is seeking a dedicated Case Manager for the Transitional Housing (Men’s Program). You will support men living in transitional housing, guiding them toward stability and independence, building trust and coordinating with local agencies.

You will work with a small team to create case plans, connect residents with services and advocate for their needs within a culturally respectful framework.

Qualifications

• Certificate IV in Community Services (or related qualification) is required.
• Experience supporting people in a social services environment is essential.
• Case management skills grounded in empathy, structure and good judgement are required.
• Confidence working with people from diverse cultural backgrounds.
• Understanding of local Aboriginal communities and culture is highly valued.
• NT Driver’s Licence and Working with Children Check are required.

Responsibilities

• Listen, guide, advocate and help participants take practical steps toward stability and independence.
• Build genuine relationships with participants and create case plans with them.
• Help participants connect with services, community supports and opportunities.
• Work closely with the Team Leader and local agencies across the NT to ensure coordinated care.
• Maintain clear, respectful records to support continuity of care.
• Respond with flexibility and care when circumstances shift and support Aboriginal men and those for whom English is not a first language.

Skills

Case management

Empathy

Cultural sensitivity

Communication

Education

Certificate IV in Community Services (or related qualification)

Tools

NT Driver’s Licence

Working with Children Check

Job description

Number of Positions Available: 1

About Us

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Case Manager – Transitional Housing (Men’s Program)

Alice Springs, NT | Full Time | SCHADS Level 4

Why this role matters

The Salvation Army believes every person deserves dignity, respect and the chance to rebuild their life with safety and stability. In Alice Springs, the Men’s Transitional Housing Program offers more than a roof. It provides a pathway forward for men navigating homelessness, trauma and complex life challenges. This role is an opportunity to walk alongside people at a pivotal moment in their lives. Many participants arrive carrying heavy stories, deep uncertainty and a longing for change. Your presence, your consistency and your compassion help create the conditions where hope can take root again. If you find purpose in helping others regain their footing and move toward long term wellbeing, this work will speak to you.

About the role

As a Case Manager, you will be part of a small, committed team supporting men living in transitional housing. Your days will be varied and meaningful. You will listen, guide, advocate and help participants take practical steps toward stability and independence. You will build genuine relationships, create case plans together with participants and help them connect with services, community supports and opportunities that strengthen their future. You will also work closely with the Team Leader and local agencies across the NT to ensure coordinated and culturally respectful care. This is a full time, permanent role based in Alice Springs, with salary and conditions aligned to SCHADS Level 4.

How you will make an impact

• Support participants to work toward their goals with compassion, structure and encouragement
• Build trust through thoughtful intake conversations and ongoing assessment of needs and strengths
• Create case plans that reflect each person’s story, priorities and hopes for the future
• Walk alongside participants as they attend appointments, access services and reconnect with community
• Keep clear, respectful records that help ensure continuity of care
• Notice when circumstances shift and respond with flexibility and care
• Work in a culturally respectful way, especially when supporting Aboriginal men and those for whom English is not a first language

What you will bring

• Certificate IV in Community Services (or related qualification)
• Experience supporting people in a social services environment
• Case management skills grounded in empathy, structure and good judgement
• Confidence working with people from diverse cultural backgrounds
• Understanding of local Aboriginal communities and culture
• An NT Driver’s Licence NT Working with children check

What we offer

• $51.37 – $55.28 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging
• SCHADS Level 4 – Above Award conditions (up to 10%)
• Remote Area Housing Benefit for eligible employees (up to $31,800 tax free)
• Entertainment Benefit (up to $2,650 tax free)
• Relocation assistance of up to $5,000 for eligible applicants
• Generous paid parental leave (12 weeks primary, 2 weeks secondary)
• Purchased Leave Scheme (up to 8 weeks)
• Five days paid leave each year to experience other programs or activities
• Flexible working arrangements
• Access to the Employee Assistance Program and wellbeing supports
• Ongoing training and development to help you grow in your role
• A career where your work genuinely changes lives in the NT

The Salvation Army is an Equal Opportunity Employer

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here – providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people, Creating faith pathways, Building healthy communities, Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.