Operations Support Officer

SAL Consulting; Sydney; Hybrid; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary package

Employee benefits

EAP program

Professional development

Discount platform

Job summary

SAL Consulting in Sydney is seeking a proactive Operations Support Officer to assist Practitioners and Leadership with administrative tasks. The role is based in Norwest with an option for some flexible work from home, and involves coordinating meetings, handling referrals, and supporting finance and compliance processes.

The successful candidate will have strong Excel/IT skills, excellent communication, and a collaborative mindset; experience with NDIS admin is a plus.

Qualifications

• Proficiency in general administrative tasks.
• IT skills including proficient knowledge of Microsoft Office Suite.
• Excellent interpersonal and communication skills.
• Ability to prioritise, organise and manage own time and workload in a high-volume environment.
• Initiative, flexibility and ability to work both autonomously and as part of a team.
• Prior experience with NDIS admin functions will be viewed favourably.

Responsibilities

• General office administration tasks and reception duties.
• Meetings coordination including preparing agendas and documents and minute taking.
• Service delivery supports including taking and managing enquiries and initial referral contact, file set up, drafting service agreements/contracts, data base/online systems updates.
• Internal audit and reporting including preparing reports for Operations managers.
• Finance related supports to Operations managers including liaising with stakeholders regarding debtors issues.
• Property, asset & fleet management.
• Managing remote or interstate travel arrangements.

Skills

General admin

Interpersonal skills

Time management

Team player

MS Office

Tools

Microsoft Office

Job description

SAL Consulting is an organisation with a focus on working with complex individuals, systems and organisations throughout Australia. Our team of consultants provide various types of support and interventions to children and young people; people with a disability; and people who have mental health support needs, their families, and the organisations and government departments that support them.

This includes:

• Clinical Support,
• Behaviour Support,
• Clinical Supervision,
• A range of assessments,
• Therapy,
• Health and Allied Health Services,
• Training and Organisational Practice and Professional Development.

Our team create strong, collaborative relationships with individuals and organisations through communication and working together as this plays an integral part in SAL Consulting's practice and ethos.

SAL Consulting is a leader in the field of neurodevelopment, attachment and a trauma-informed (NATI ©) practice, an accredited provider of Neurosequential Model of Therapeutics (NMT) through the Child Trauma Academy in the USA, an accredited NDIS Provider, and a Registered Training Organisation.

Our work includes working with a diverse population, including providing support to Aboriginal and Torres Strait Islander people and their families.

We are looking for a vibrant Operations Support Officer to join our team of professionals. You will be a problem solver, someone who is proactive, energetic and organised.

As a Operations Support Officer at SAL Consulting you will play an important role in supporting our Practitioners and Leadership Team with administrative tasks that include:

• General office administration tasks and reception duties;
• Meetings coordination including preparing agendas and documents and minute taking;
• Service delivery supports including taking and managing enquiries and initial referral contact, file set up, drafting service agreements / contracts, data base / online systems updates;
• Internal audit and reporting including preparing reports for the Operations managers regarding matters such as file audits, staff performance related data, priority deadlines tracking, service agreement / contract renewal tracking, etc.
• Finance related supports to Operations managers including liaising with stakeholders regarding debtors issues;
• Property, asset & fleet management;
• Managing remote or interstate travel arrangements.

The position will be a good fit for someone who has excellent Excel and IT skills and attention to detail, great interpersonal & communication skills, friendly nature, and a sense of humour.

We are a small but growing company, and so the right candidate will be flexible and adaptable, open to a change and able to respond to a growing company’s needs and assist with processes improvement.

The position is full time, based in our office in Norwest, with an option to negotiate some flexible working from home time.

About SAL Consulting

SAL Consulting is one of Australia’s most trusted human services consultancies. We bring together a trans-disciplinary team of behaviour support and allied health practitioners, united by a shared belief: every person has a right to a happy, connected life.

We’re a national team that works across some of Australia’s most complex and rewarding contexts. We take our culture seriously. We’re warm, relational, and grounded in best practice, and we expect the same from our leaders.

SAL Consulting is committed to building diverse, inclusive teams.
We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.

Desired Skills and Experience

• Proficiency in general administrative tasks;
• IT skills, including proficient knowledge of Microsoft Office Suite;
• Excellent interpersonal and communication skills;
• Capability to prioritise, organise and manage own time and workload in a high volume environment;
• Initiative, flexibility and ability to work both autonomously and as part of a team;

Highly Regarded

• Prior experience with NDIS admin functions will be viewed favourably but is not an essential requirement.

Mandatory Requirements

• Current Australian Driver’s Licence
• Current Working with Children Check and NDIS Worker Screening (or the ability to obtain these prior to commencement)

What We Offer

• A collaborative, supportive national leadership team that’s genuinely invested in your success
• Flexible work arrangements and a family-friendly culture
• Attractive salary package and employee benefits
• Access to the Flare benefits platform with discounts at Woolworths, Coles, JB Hi-Fi, Rebel, Airbnb, Fitness First and many more
• Employee Assistance Program (EAP) – access to confidential psychological support and counselling
• A role with real purpose and the capacity to make a lasting impact on people’s lives
• Ongoing professional development and a genuine commitment to growing our leaders from within