Operations Support Lead

Busy Bees; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Vehicle allowance

Job summary

Busy Bees is seeking an experienced Operations Support Lead for a fixed-term 4-month contract based in NSW. You will partner with State Managers to deliver the state transition plan, strengthening readiness, safeguarding, and performance across services in NSW, with regular travel required.

The role includes promoting operational excellence, governance and risk management, and reporting on transition progress, safety, and compliance while supporting teams and families throughout the change

Qualifications

• Experience in operational leadership, quality assurance, compliance, safeguarding or performance improvement.
• Strong understanding of governance, risk management and continuous improvement.
• Excellent stakeholder engagement, communication and reporting skills.
• Willingness to travel extensively across NSW (and ACT) during the contract.

Responsibilities

• Partner with State Managers, Area Directors and Centre Directors to support the transition of services into Busy Bees operating model.
• Conduct readiness and assurance visits to assess performance, safeguarding, compliance and transition progress.
• Coach and support operational leaders to strengthen practice consistency and sustainable improvement.
• Identify and monitor operational, workforce and transition risks and support improvement plans.
• Prepare reports and insights on safeguarding outcomes, readiness, compliance and progress.

Skills

Operational leadership

Quality assurance

Compliance & safeguarding

Governance & risk

Stakeholder engagement

Communication & reporting

Travel willingness

Job description

Operations Support Lead | NSW | 4-Month Contract

We are seeking an experienced Operations Support Lead to support the successful integration of services into the Busy Bees network across NSW.

Reporting to the State Manager, you'll play a critical role in delivering the State transition plan by partnering with operational leaders to strengthen operational readiness, safeguard children, support teams and families through change, and ensure services transition safely and successfully.

This role is based in NSW on a fixed-term, full-time (4-month) basis and requires regular travel to services. The package includes a base salary plus vehicle allowance.

What you'll do

• Partner with State Managers, Area Directors and Centre Directors to support the successful transition of services into the Busy Bees operating model.
• Conduct structured readiness and assurance visits to assess operational performance, safeguarding, compliance and transition progress.
• Coach and support operational leaders to strengthen practice consistency, operational excellence and sustainable improvement.
• Identify, monitor and escape operational, workforce and transition risks while supporting practical improvement plans.
• Prepare clear reports and insights that provide visibility of safeguarding outcomes, operational readiness, compliance and transition progress.

What you'll bring

• A genuine commitment to child safety and wellbeing & alignment to our Busy Bees values.
• Experience in operational leadership, quality assurance, compliance, safeguarding or performance improvement.
• Strong understanding of operational governance, risk management and continuous improvement.
• Experience coaching leaders and influencing outcomes without direct authority.
• Excellent stakeholder engagement, communication and reporting skills.
• Ability and willingness to travel extensively across ACT and NSW throughout the contract.

Why Busy Bees?

Because we offer the B.E.E.S. advantage:

Better pay. Everyday balance. Education for growth. Support you can rely on.

We live by our values of Care, Quality, Service, and Value to make a real impact on child safety and quality.

• Play a key role in one of Busy Bees' most significant transition programs, partnering with operational leaders to strengthen safeguarding, compliance and operational excellence.
• Global & national opportunities; connect with leaders across Australia and apply for our Global Talent Exchange Program (UK, Canada and Asia).
• Stability with heart; a global organisation with a local feel, where child safety, wellbeing and quality are never compromised.
• Supportive leaders & inclusive teams; hands-on leadership, strong tenure and a culture built on trust, respect and collaboration.

Employment is conditional on satisfactory, rigorous pre-employment checks (including WWCC, ID, Qualifications, Gecko Training, Work Rights & References) and child safety training, reflecting our strong commitment to safeguarding, equity, diversity and inclusion.

We are proud to be a child safe organisation, putting child safety at the heart of everything we do through our Triple Layer Child Safety Framework: trusted, trained and caring people, safe, supervised and supportive environments, and clear, consistent and transparent processes.