Operations Manager

Amazon; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

Amazon Australia is seeking an Operations Manager for the Ravenhall Fulfillment Center to lead a high-performance team and shape scalable processes that grow with the business.

You will supervise Area Managers, coordinate with cross-functional teams, and drive safety, productivity, and Lean initiatives to enhance the customer experience as operations scale up.

Qualifications

• Experience building and managing large and high performance teams.
• Experience in employee and performance management.
• Experience in written and verbal communication to communicate with technical and non-technical audiences, including senior leadership.
• Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role.

Responsibilities

• Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site.
• Become a subject matter expert on specific, larger-scale processes and activities within FCs.
• In your inventory control and systems environment, you’ll handle timely data collection, updating operations metrics on an hourly basis.
• You’ll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure a high-quality customer experience.
• Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels.
• Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.

Skills

Team leadership

Operations management

Data-driven decision making

Communication skills

Scheduling

Lean / Six Sigma concepts

Education

Bachelor’s or Master’s degree in Engineering, Operations, or related field

Tools

Excel

ERP systems

Job description

Job ID: 3174506 | Amazon Commercial Services Pty Ltd

Here at Amazon we are currently seeking for experienced Operations Managers to join our Customer Fulfillment team at our Fulfillment Center in Ravenhall.

This is an excellent opportunity to be part of the AU Fulfillment Center (FC) leadership team during its phase of expansion and growth, whereby you get to define the process flows and shape up standard work routines as the operations scale up.

As an Operations Manager, you’ll deliver inspiring, inclusive leadership for the teams you supervise. But at the same time, you don’t shy away from getting involved whenever necessary.

You’ll be directly responsible for supervising a team of Area Managers and their direct reports: meanwhile, you will report to the Site Lead of your Fulfillment Center. The quality of your leadership is key to achievement in this role: you’ll motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business.

Another key aspect of your role will be to coordinate on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you supervise. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.

We currently have working opportunities across both day and night shift. Please note the shift pattern is based on 4 days on and 3 days off.

Key Job Responsibilities:

• Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
• Become a subject matter expert on specific, larger-scale processes and activities within FCs,
• In your inventory control and systems environment, you’ll handle timely data collection, updating operations metrics on an hourly basis,
• You’ll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure a high-quality customer experience,
• Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,
• Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.

Basic Qualifications

• Experience building and managing large and high performance teams
• Experience in employee and performance management
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role
• Experience using data to drive root cause analysis for making business decisions with Excel or other analytical tools
• Work with schedule flexibility to work at least one day of the weekend

Preferred Qualifications

• Completed Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field,
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience managing contingent workforce in a business with peak season
• Experience with performance metrics and process improvement and Lean techniques
• Knowledge of Lean, Kaizen, Six Sigma concepts

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.