Operations Supervisor

ASTAR Personnel; Sydney; On-site; AUD 88,000 - 108,000; Full time

Job summary

ASTAR Personnel seeks an experienced Operations Supervisor to manage day-to-day site operations, coordinate a busy warehouse workflow and lead a diverse team of Disability Support Workers to meet customer requirements and quality standards.

The role focuses on rostering, inventory control, logistics coordination and strong customer relationship management, with an emphasis on hands-on leadership on the warehouse floor.

Qualifications

• Experience supervising or leading a diverse team.
• Experience engaging with people from varied ages, cultures and backgrounds.
• Strong organisational and time-management skills.
• Experience coordinating rosters, workflow and daily operations.
• Experience in warehouse, logistics, production or commercial operations.
• Strong customer service and relationship-management skills.
• Good Excel and general computer skills.
• Excellent communication with corporate customers.

Responsibilities

• Implement and manage staff rosters to ensure coverage and resources.
• Complete customer invoicing and admin using Excel.
• Unload incoming stock, conduct inventory checks and maintain stock records.
• Allocate warehouse space and ensure stock is stored efficiently.
• Allocate work across the workflow and monitor progress to meet deadlines.
• Ensure availability of people, equipment, materials and resources to complete work.
• Coordinate logistics and liaise with commercial customers on pallets, progress and timelines.
• Provide regular updates to corporate customers and maintain professional relationships.
• Manage day-to-day communication with customers to meet expectations.
• Lead and motivate a diverse team of Disability Support Workers.
• Foster a positive, inclusive and respectful workplace.
• Manage employees across ages and backgrounds.
• Identify and resolve operational issues quickly and effectively.
• Ensure workplace procedures, safety requirements and quality standards are followed.

Skills

Staff supervision

Leadership

Customer service

Communication

Time management

Tools

Excel

Job description

Salary: Up to $98,000 Total Remuneration Package
Employment Type: Full-time
Location: Wetherill Park

Make a Difference Through People, Operations & Customer Service

We are seeking an experienced and motivated Operations Supervisor to join our client's team and play a key role in the successful day to day operation of our site.

This is an exciting opportunity for a hands on supervisor who enjoys working with people, coordinating operational activities and building strong relationships with commercial customers.

You will be responsible for coordinating workflow, logistics, stock and resources while leading a diverse team of Disability Support Workers to ensure customer requirements are consistently met and work is completed to a high standard.

About the Role

Working closely with the Site Manager and the operational team, you will oversee the daily workflow and ensure the right people, resources and materials are available to meet customer deadlines.

You will be a visible and supportive leader who is comfortable working on the floor, coordinating a diverse workforce and managing competing operational priorities.

Key Responsibilities

• Implement and manage staff rosters to ensure appropriate coverage and resources are available.
• Complete customer invoicing and associated administration using Excel.
• Unload incoming stock, conduct inventory checks and maintain accurate stock records.
• Allocate warehouse space and ensure stock is stored efficiently.
• Allocate work across the workflow and monitor progress to ensure deadlines are achieved.
• Ensure the required people, equipment, materials and resources are available to complete work efficiently.
• Coordinate logistics and liaise with commercial customers regarding incoming pallets, work progress and expected completion timelines.
• Provide regular updates to corporate customers and maintain strong, professional relationships.
• Manage day-to-day communication with customers to ensure expectations are understood and met.
• Work closely with the team on the warehouse floor to ensure work is completed efficiently and to a high standard.
• Lead, support and motivate a diverse team of Disability Support Workers.
• Foster a positive, inclusive and respectful workplace where team members feel supported and valued.
• Manage employees across a broad range of ages, cultural backgrounds and levels of experience.
• Identify and resolve operational issues quickly and effectively.
• Ensure workplace procedures, safety requirements and quality standards are followed.

About You

We are looking for an experienced Operations Supervisor, Warehouse Supervisor, Production Supervisor or Team Leader who is confident managing people and coordinating a busy operational environment.

You will ideally have:

• Previous experience supervising or managing a diverse team.
• Experience working with people from a broad range of ages, cultures and backgrounds.
• Strong organisational and time-management skills.
• Experience coordinating rosters, workflow and daily operational activities.
• Previous warehouse, logistics, production or commercial operations experience.
• Strong customer service and relationship-management skills.
• Good Excel and general computer skills.
• Excellent communication skills and the confidence to liaise with corporate customers.
• A practical, hands-on approach to problem solving.
• The ability to remain calm, organised and positive in a busy environment.
• A genuine interest in supporting and developing people.

Pre-Employment Requirements

The successful applicant will be required to satisfactorily complete and/or hold:

• Police Check
• Pre-employment Health Assessment
• NDIS Worker Screening Check
• Working with Children Check
• Current First Aid and CPR Certification

The successful applicant must be willing to maintain all relevant checks, clearances and certifications required for the position.

Why Join Us?

This is more than an operations role. You will have the opportunity to combine your operational and leadership skills with a role that creates meaningful employment and development opportunities for people with disability.

You will be joining a supportive team where your leadership, organisation and people skills can make a genuine difference every day.

The Opportunity

Salary: Up to $98,000 Total Remuneration Package Includes superannuation

If you are a hands-on operations leader who enjoys working with people, coordinating busy workflows and delivering excellent outcomes for customers, we would love to hear from you.