Operations Supervisor

Australia Post; City of Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Onsite parking

Uniform provided

Career development

Mentorship opportunities

Regular team BBQs

Job summary

Australia Post's StarTrack Premium site at Brisbane Airport is seeking an experienced Supervisor (Night Shift) to drive performance in our state-of-the-art facility off Boronia Road. Hours are 11:00pm–9:00am, Sunday night to Friday morning, with flexibility for the shift window and operations leadership role.

You will lead a large team of Freight Handlers, build strong internal and external partnerships, and deliver data-driven improvements while ensuring safety and service targets are met.

Qualifications

• Experience leading large teams in a fast-paced logistics environment.
• Strong knowledge of facility operations and process improvement.
• Decision-making with a strong customer focus.
• Experience in air freight operations (highly regarded).

Responsibilities

• Act as subject matter expert in your operational area, aligning customer needs with service delivery
• Lead, develop, and performance manage a large team of Freight Handlers
• Build and maintain internal and external stakeholder relationships
• Develop reporting delivering insights, trend analysis, and data-driven improvements
• Identify operational challenges and implement targeted service improvement initiatives
• Partner with the Duty Manager to set and achieve performance targets

Skills

Leadership

Facility operations

Team management

Operational decision-making

Air freight operations

Job description

Operations Supervisor Star Track Express PL Brisbane Airport, QLD, AU

Enjoy your night shift hours and bring a leadership flair with experience? We have a rare opportunity in our state-of-the-art facility on Boronia Road Brisbane Airport for you!!

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you're still the people behind every parcel. Whatever your team or role, you're helping grow our people, grow our business and making a lasting impact on the Australian community. You'll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the Opportunity

We're seeking an experienced and motivated Supervisor (Night Shift) to join our StarTrack Premium site at our state-of-the-art facility on Boronia Road, Brisbane Airport.

In this role, you'll play a key part in driving performance across our facility processing teams by providing clear direction, fostering accountability, and encouraging collaboration to achieve business objectives.

The position hours operate in a window of 11:00pm - 9:00am Sunday nights to Friday mornings so flexibility is a must.

Key Responsibilities

• Act as a subject matter expert in your operational area, ensuring alignment between customer needs and service delivery
• Lead, develop, and performance manage a large team of Freight Handlers
• Build and maintain strong internal and external stakeholder relationships, including partnering with commercial and customer service teams to manage customer outcomes
• Develop and maintain reporting that delivers insights, trend analysis, and data-driven improvements
• Identify operational challenges and implement targeted service improvement initiatives
• Partner with the Duty Manager to set and achieve performance targets across safety, service, and efficiency

About You

You're a driven and capable leader with a passion for continuous improvement and operational excellence and you'll bring:

• Strong knowledge of facility operations, with a focus on optimisation and process improvement
• Proven experience leading large teams, including coaching, performance management, and driving change
• Sound operational decision-making skills with a strong customer focus
• Experience in air freight operations (highly regarded but not essential)

Please note: A forklift licence is not required for this role.

We Offer

• A collaborative and supportive team environment
• Onsite parking and uniform provided
• Ongoing career development and mentorship opportunities
• A culture where everyone is valued, included, and empowered to bring their authentic selves to work
• A genuinely friendly, hardworking team culture
• Regular team BBQs and access to PostPerks with discounts and cashback offers

All walks, one route

It takes a lot of us to deliver for every Australian - and it's important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds - including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you've got questions about accessibility, reach out to our Diversity & Inclusion team at [e-mail] or on 03 8737 9415.

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