Operations Superintendent

Preferable.; City Of Bayswater; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Car

Phone

Laptop

Job summary

Overwatch Traffic Services, a trusted leader in traffic management, seeks an experienced Operations Leader to own day-to-day delivery across a high-volume, fast-paced operation in WA. You will oversee an extensive field workforce and ensure seamless resource planning, scheduling, and client service.

You will report to the Managing Director, lead the Operations and Scheduling functions, and drive improvements while maintaining strong safety and compliance standards.

Qualifications

• 5–10 years in senior coordination or operations management.
• Experience coordinating 100–250+ employees in fast-paced multi-site operations.
• Strong focus on process review, efficiency improvements and risk mitigation.
• Commercially aware; understand impact of dockets, resource allocation, overtime and errors.

Responsibilities

• Oversee Operations & Scheduling to ensure accurate resourcing and early issue resolution.
• Own the resource and docket process: paperwork, tracking and billable work accountability.
• Hold operations, scheduling, supervisors and staff to high performance standards.
• Maintain strong client relationships and proactively resolve operational concerns.
• Identify recurring failures and implement prevention systems.
• Coordinate information flows across HR, Finance, Operations and Scheduling.
• Resume day-to-day issues independently and escalate only major matters.
• Report on operational performance, risks and resources with senior management.
• Occasional travel to Kalgoorlie for client meetings and regional events.

Skills

Leadership

Operations management

Resource planning

Stakeholder management

Job description

• A trusted leader in traffic management services
• Permanent role – Bayswater head office
• Attractive salary & package inclusions

The Organisation

Since founding in 2017, Overwatch Traffic Services have been contributing to Perth's growth and safety by providing top tier traffic management services to projects around the city and across WA. Their expert team of traffic controllers and traffic management staff deliver outstanding results for every client while prioritising safety on every worksite. Overwatch also provides a comprehensive range of traffic control signage and equipment hire, ensuring no Perth project goes without what it needs to manage on site traffic safely and effectively. Their services span:

• Traffic control solutions
• Traffic management plan development and design
• Permits and RTM approval
• Event management
• Traffic signage and equipment hire

Benefits & Culture

• Attractive salary package + car, phone and laptop
• 24 office based staff and 200+ casual traffic management staff
• Dynamic and supportive team environment
• Career development opportunities with a growing market leader

The Role

Reporting to the Managing Director and leading the Operations and Scheduling functions, you will take full ownership of day to day delivery across a high volume, fast paced operation. With 50 to 200 projects live at any one time and a large casual, field based workforce delivering across Main Roads WA, building, utility, civil and event projects, this is a role for a decisive operational leader; one skilled at ensuring many moving parts run cleanly and astute with the right judgement calls, thus reducing day to day operational problem solving reaching senior management. Specifically, you will:

• Oversee Operations & Scheduling, ensuring accurate resourcing and potential errors are caught and resolved early
• Own the resource and docket process so paperwork is completed, tracked and reconciled, and billable work is always accounted for
• Hold Operations, Scheduling, Supervisors and staff accountable for performance, process and outcomes, partnering with HR on conduct, attendance and staffing issues
• Look after key clients operationally, spotting and resolving concerns before they escape
• Identify recurring operational failures and implement practical prevention systems
• Coordinate accurate information workflows across HR, Finance, Operations and Scheduling
• Resolve day to day issues independently, escalating only major commercial, client, safety or employment matters
• Report and review collaboratively with senior management on operational performance, risks, staffing and resources
• Travel occasionally to Kalgoorlie to meet clients & represent the business at regional events
• Need to be available on occasion afterhours or weekends i.e. in an emergency or incident that requires escalation

About you

You are an experienced leader with 5 to 10 years in senior coordination or operations management, ideally gained from within traffic management; however, strong operators from civil construction, logistics, transport, utilities or field services are also encouraged to apply. Additionally, you are:

• Experienced at coordinating 100 to 250+ employees, crews or contractors in a fast moving, multi site, deadline driven environment
• Good at process review and refinement, creating efficiencies
• Commercially aware; you understand that missing dockets, poor resource allocation, overtime and operational errors impact the bottom line
• Cool headed under pressure; guide teams through competing priorities whilst keeping working relationships strong
• Accountable, take ownership and confidently make decisions
• Knowledgeable around relevant WA traffic management & construction industry laws, guidelines and regulations or the self direction to research and learn

We value equitable recruitment practices and are committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities and are happy to adjust our recruitment process to support accessibility needs.