Operations & Strategy Manager

Davies Stewart; Adelaide; On-site; AUD 120,000 - 180,000; Full time

Job summary

Davies Stewart Consulting is seeking an experienced Operations & Strategy Manager to lead operational performance, drive strategic initiatives, and partner with the Director to grow the business in Adelaide. This CBD role combines operations oversight, client development and strategic planning to create long-term value for clients and the firm.

You will develop and manage systems, improve processes, and collaborate with stakeholders to translate goals into measurable outcomes, while championing

Qualifications

• Proven experience in business development and client acquisition.
• Strong relationship management with key stakeholders.
• Experience in recruitment, talent acquisition or professional services.
• Excellent commercial acumen with track record of revenue growth.
• Strong communication and negotiation skills.
• Proficiency with CRM systems to manage pipelines.
• Strategic planning and project management capabilities.
• Ability to lead cross-functional teams and influence outcomes.

Responsibilities

• Oversee operations and implement strategic initiatives to drive growth.
• Develop and convert new business opportunities; build a strong client pipeline.
• Strengthen existing client relationships and identify opportunities for service expansion.
• Lead strategic projects from concept through implementation and delivery.
• Monitor performance and ensure efficient service delivery; manage governance and compliance.

Skills

Business development

Account management

Client relationships

Recruitment industry experience

Stakeholder engagement

CRM experience

Strategic planning

Commercial acumen

Tools

CRM software

Job description

Operations & Strategy Manager Davies Stewart•SA, AU

• CBD Location
• Respected brand within the recruitment and workforce solutions sector
• Collaborative and supportive team culture

Operations & Strategy Manager

Davies Stewart Consulting Adelaide, SA | Full-Time | Permanent

Drive Growth. Build Partnerships. Shape Strategy.

Davies Stewart Consulting is a respected South Australian recruitment and workforce solutions provider committed to delivering exceptional outcomes for clients, candidates and communities. As we continue to grow and enter into our 18th year of successful operations, we are seeking an experienced and commercially minded Operations & Strategy Manager to work alongside the Director in driving business performance, strategic initiatives and sustainable growth. This is a highly influential leadership role that combines operations management, business development, client relationship management and strategic planning. You will play a pivotal role in strengthening our market presence, enhancing operational effectiveness and creating long-term value for both our clients and the business.

About the Role

Reporting directly to the Director, you will be responsible for overseeing operational performance while supporting and implementing strategic initiatives that drive business growth and continuous improvement.

You will work closely with clients, industry partners and internal stakeholders to identify opportunities, strengthen relationships, improve business processes and translate organisational goals into practical and measurable outcomes.

As a key ambassador for Davies Stewart, you will champion our reputation as a leading provider of recruitment, talent acquisition and workforce solutions.

Employment Details

• Permanent Full-Time Position / CBD Location
• Monday to Friday
• 8:30 am to 5:00pm
• 6-Month Probationary Period
• Reporting to the Director

Key Responsibilities

• Assist with business operations, systems and workflows to ensure efficient and consistent service delivery.
• Monitor business performance and identify opportunities to improve productivity, quality and efficiency.
• Review and enhance processes, procedures and operational practices.

Business Development & Client Growth

• Identify, develop and convert new business opportunities.
• Build and maintain a strong pipeline of prospective clients and opportunities.
• Strengthen existing client relationships and identify opportunities for service expansion.
• Prepare proposals, presentations and solutions tailored to client needs.
• Contribute to sustainable revenue growth and commercial success.

Client & Stakeholder Management

• Develop trusted relationships with clients and key stakeholders.
• Conduct regular client reviews to understand workforce needs and future opportunities.
• Deliver exceptional service experiences and ensure client satisfaction.
• Act as a key point of contact for assigned client accounts.
• Support the Director in developing and implementing strategic initiatives.
• Identify opportunities for market growth, new services and strategic partnerships.
• Research industry trends, competitor activity and emerging market opportunities.
• Lead strategic projects from concept through to implementation and delivery.

Performance Reporting & Commercial Outcomes

• Maintain accurate client and business development records within CRM systems.
• Monitor sales activity, account performance and growth opportunities.
• Prepare reports, forecasts and pipeline updates.
• Track progress against business objectives and KPIs.

Governance, Compliance & Continuous Improvement

• Ensure compliance with organisational policies, legislation and industry standards.
• Monitor relevant legislative and regulatory changes.
• Support initiatives that enhance operational effectiveness and client outcomes.
• Promote a culture of accountability, professionalism and continuous improvement.

About You

You are a strategic thinker with a strong commercial mindset and a proven ability to build meaningful client relationships that deliver long-term business value. You thrive in a fast-paced environment, enjoy identifying opportunities for growth, and are equally comfortable developing strategy and executing operational plans.

Essential Experience & Skills

• Demonstrated success in business development, client acquisition and account management.
• Proven ability to build and maintain strong client relationships and strategic partnerships.
• Experience within recruitment, talent acquisition, workforce solutions or professional services environments.
• Strong commercial acumen with experience achieving revenue targets and growth objectives.
• Exceptional stakeholder engagement, negotiation and communication skills.
• Experience using CRM systems to manage pipelines, opportunities and client activities.
• Ability to analyse market trends and identify opportunities that drive business growth.
• Strong planning, organisational and project management capabilities.
• Ability to influence outcomes and work collaboratively across all levels of an organisation.

Personal Attributes

• Highly organised with exceptional attention to detail.
• Proactive, solutions-focused and results-driven.
• Adaptable and capable of managing multiple priorities.
• Professional, ethical and discreet.
• Technically confident and open to learning new systems and technologies.
• A strong communicator who builds positive and lasting relationships.
• Committed to collaboration, continuous improvement and excellence.

Why Join Davies Stewart

• Opportunity to work directly with the Director and influence business direction.
• Diverse role combining strategy, operations and business development.
• Strong, respected brand within the recruitment and workforce solutions sector.
• Collaborative and supportive team culture.
• Ability to make a genuine impact on business growth and client success.
• Professional development and growth opportunities.