Operations Specialist

Joinimagine

Sydney

Hybrid

AUD 70,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Hybrid working options

Competitive compensation

Job summary

DHL Global Forwarding is seeking an Operations Specialist to support cross-functional activities at our Melbourne station or Sydney station. The role involves managing customer inboxes, tracking shipments, and delivering weekly in-transit reports while coordinating with internal teams and transport providers.

The ideal candidate will support the PO management system, handle user requests, and help maintain service delivery targets, with after-hours coverage as needed.

Qualifications

Experience in handling customer inquiries with professionalism and accuracy.
Ability to monitor shipments, update stakeholders, and provide timely reports.
Familiarity with purchase order processes and cross-functional collaboration.

Responsibilities

To manage the customers’ inbox, responding to client inquiries professionally and promptly.
To monitor global shipments and in-transit movements daily, providing accurate updates to stakeholders.
To provide scheduled weekly in-transit reports to the customer.
To administer our prevailing purchase order management system, including user requests and purchase order updates.
To collaborate with internal teams and transport providers to meet service delivery targets.
To maintain capacity to support after-hours service desk activities and provide backup to the Control Tower when required.

Skills

Customer service

Stakeholder communication

Operational coordination

Reporting

Problem solving

Tools

Purchase order system

Job description

Join our dynamic team at DHL Global Forwarding! We are seeking an Operations Specialist to support cross-functional activities at our Melbourne station or Sydney station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”

Key Responsibilities

To manage the customers’ inbox, responding to client inquiries professionally and promptly.
To monitor global shipments and in-transit movements daily, providing accurate updates to stakeholders.
To provide scheduled weekly in-transit reports to the customer.
To administer our prevailing purchase order management system, including user requests and purchase order updates.
To collaborate with internal teams and transport providers to meet service delivery targets.
To maintain capacity to support after-hours service desk activities and provide backup to the Control Tower when required.

Key Accountabilities:

To ensure compliance with contractual Service Level Agreements (SLAs) and Strategic Performance Measures (SPMs).
To deliver accurate and timely operational support to maintain customer satisfaction.
To maintain data integrity within all relevant systems.
To achieve efficient resolution of operational issues to minimize service disruptions.

To be successful you will need:

To be Australian citizen and able to maintain a baseline security clearance, which will be supported by DHL

All employees are expected to demonstrate our core behavioural dimensions to be successful.

To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.