Operations & Membership Officer

812ed792-1aae-4de0-b986-2ab8e417b320; Melbourne; On-site; AUD 90,000 - 100,000; Full time

Job summary

Cox Purtell in Chirnside Park, VIC, is seeking an Operations & Membership Officer to drive member growth, manage sponsor relationships and deliver diverse marketing campaigns. The role involves coordinating national trade shows with occasional international travel and working closely with senior leadership and partners.

You'll bring 5+ years in customer-facing roles, strong communication, and the energy to manage multiple projects autonomously.

Qualifications

• 5+ years in a customer-facing, coordination or business operations role (association, events or B2B environment preferred).
• Marketing experience (social media and EDM creation).
• Strong relationship management and communication skills.
• Ability to work autonomously and manage multiple projects simultaneously.
• Excellent written and verbal communication skills in a professional context.

Responsibilities

• Delivering clear, timely reporting on acquisition, sponsorship revenue, event performance and marketing engagement.
• Proactively identifying, targeting and converting new member companies to drive satisfaction, retention and growth.
• Coordinating the association's presence at domestic and international trade events, from stand design and staffing through to marketing and lead follow-up.
• Building and nurturing relationships with sponsors and service partners, and pitching new partners that resonate with the membership.
• Driving member communications across newsletters, LinkedIn, forums and other digital channels, including publications and member content.
• Managing the association's recurring events calendar, including its flagship exhibition, an annual awards program, and other member gatherings.

Skills

Customer focus

Event coordination

Sponsorship management

Relationship building

Marketing & social media

Autonomy & multitasking

Job description

Operations & Membership Officer

Chirnside Park, VIC

Full time

Interstate and occasional international travel a few times a year

Whether your background is in events, marketing, account management or B2B partnerships, this role is a chance to take your skills into a national peak industry body. You'll coordinate trade shows (with international travel), drive member growth, manage sponsor relationships and deliver marketing campaigns, with a lot of variety from one week to the next. No association experience is needed, just the energy to get stuck in.

The organisation runs industry-leading events, including a flagship triennial trade exhibition, alongside a strong member services and partnerships program. With over 150 Australian-based company members, this is a genuinely varied role working closely with the General Manager, CEO and business partners across the full operations of the association.

What you'll be doing:

• Delivering clear, timely reporting on acquisition, sponsorship revenue, event performance and marketing engagement.
• Proactively identifying, targeting and converting new member companies to drive satisfaction, retention and growth.
• Coordinating the association's presence at domestic and international trade events, from stand design and staffing through to marketing and lead follow-up.
• Building and nurturing relationships with sponsors and service partners, and pitching new partners that resonate with the membership.
• Driving member communications across newsletters, LinkedIn, forums and other digital channels, including publications and member content.
• Managing the association's recurring events calendar, including its flagship exhibition, an annual awards program, and other member gatherings.

What we're looking for:

• 5+ years' experience in a customer-facing, coordination or business operations role (association, events or B2B environment preferred).
• Marketing experience (mainly social media and EDM creation).
• Strong relationship management and communication skills.
• Ability to work autonomously and manage multiple projects simultaneously.
• Excellent written and verbal communication skills in a professional context.

Great to have (not essential):

• Background in events coordination or trade exhibition delivery.
• Exposure to sponsorship or partnership management.
• Familiarity with the packaging, processing or broader manufacturing sector.

This is a fantastic opportunity for a relationship-driven operator who wants genuine variety, autonomy and the chance to play a key role in the continued success of a peak industry body.

Salary is competitive and commensurate with experience, circa $90,000 to $100,000 plus superannuation, with interstate and occasional international travel a few times a year.