Operations Manager, Transport NSW

Lineage Logistics; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Lineage Logistics is seeking an experienced Operations Manager, Transport NSW to lead the NSW Transport operation from Lurnea. The role focuses on safe, compliant and efficient delivery across the state, with responsibility for performance, team development and stakeholder partnerships.

You will report to the Transport Manager NSW and drive continuous improvement, service excellence and growth while coaching a high-performing transport team in a dynamic logistics environment.

Qualifications

• Experience in transport, logistics or 3PL operations.
• Background in cold chain or temperature-sensitive environments.
• In-depth knowledge of CoR, NHVR and transport compliance requirements.

Responsibilities

• Oversee day-to-day transport operations and drive continuous improvement.
• Influence DIFOT, productivity and customer satisfaction outcomes.
• Plan transport scheduling, fleet utilisation and workflows.
• Develop strong relationships with customers, subcontractors and stakeholders.
• Ensure CoR, NHVR Fatigue and mass management compliance.

Skills

Transport operations

Team leadership

CoR/NHVR compliance

Budgeting & KPIs

Customer relationship mgmt

Tools

TMS

WMS

Microsoft Office

Job description

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific. Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain. The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

Position Details

We're now looking to appoint an experienced Operations Manager, Transport NSW to lead our NSW Transport operation based in Lurnea. This is a pivotal and influential role where you'll be responsible for supporting operational performance, developing a high-performing team, strengthening customer partnerships and ensuring the safe, compliant and efficient delivery of transport services across the state.

About the Role

Reporting to the Transport Manager NSW, you will oversee the day-to-day transport operation while directing continuous improvement, service excellence and sustainable growth. You'll support a diverse transport team and work closely with customers, contractors and internal stakeholders to deliver outstanding operational outcomes.

Key responsibilities include:

• Helping transport operations to achieve outstanding safety, service and financial performance
• Influencing DIFOT, productivity and customer satisfaction outcomes
• Overseeing transport planning, allocation, fleet utilisation and operational workflows
• Developing effective relationships with customers, subcontractors and key stakeholders
• Ensuring compliance with Chain of Responsibility (CoR), NHVR, fatigue and mass management requirements
• Inspiring and developing a high-performing team through coaching, mentoring and performance management
• Creating continuous improvement initiatives across safety, service and operational efficiency
• Monitoring transport assets and maintenance programs to ensure safe and reliable operations
• Supporting commercial growth opportunities that align with business objectives and strategy

About You

We're looking for a people-focused operational leader who thrives in fast-paced logistics environments and knows how to balance customer expectations, operational efficiency and team engagement.

You'll bring:

• Proven experience within transport, logistics or 3PL operations
• An impressive background of improving transport operations within a cold chain or temperature-sensitive environment
• In-Depth knowledge of CoR, NHVR and transport compliance requirements
• Success in managing operational budgets, KPIs and performance reporting
• A demonstrated ability to support, coach and develop medium-sized teams
• Outstanding customer relationship management and problem-solving skills
• Experience working within food safety, HACCP or regulated environments
• Excellent communication, stakeholder engagement and organisational skills
• Recognised systems capability, including TMS, WMS and Microsoft Office

The Opportunity

At Lineage, you'll join a business that is rapidly growing and committed to investing in its people, technology and operations. You'll have the opportunity to make a real impact while working alongside passionate professionals who are united by a common purpose.

Our values guide everything we do:

Safe. Trust. Respect. Innovation. Bold. Servant Leadership.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage Logistics helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain.

In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.

As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.