Logistics Administration Supervisor

Lineage Logistics; City of Melbourne; On-site; AUD 75,000 - 95,000; Full time

Job summary

Lineage is seeking a Logistics Administration Supervisor at our Laverton facility to lead and mentor a busy admin team, ensuring accurate orders, invoicing and data management while delivering exceptional customer service. You will partner with shifts and operations to drive productivity and service quality in a critical cold-chain environment.

You will coach staff, manage competing priorities and uphold safety and compliance standards across FSANZ, HACCP and CoR, contributing to continuous

Qualifications

• Extensive experience in a similar operational admin or customer service leadership role.
• Proven track record supervising and coaching small to medium teams.
• Strong knowledge of customer orders, stock movements, invoicing processes.
• Excellent communication, problem-solving and influencing skills.

Responsibilities

• Coaching and developing Business Services Representatives to deliver exceptional admin and customer service outcomes.
• Overseeing daily administration activities, including customer orders, receipts, invoicing and purchase order accuracy.
• Developing strong relationships with customers - handling escalations, supporting meetings and ensuring a high standard of service.
• Maintaining customer master data, support stocktakes and assist in the resolution of inventory queries or variances.
• Working closely with operational leaders to support daily productivity and site performance.
• Ensuring site supplies, PPE, uniforms and consumables are maintained.
• Participating in safety initiatives, data entry and compliance activities across FSANZ, HACCP and CoR.
• Fostering a safe, high performing, engaged team culture that embraces continuous improvement and service excellence.

Skills

Leadership

Customer Service

Stock & Invoicing

Communication

Prioritization

WMS/TMS

Logistics

Tools

Microsoft Office

WMS/TMS

Job description

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific. Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain. The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

Position Details We are now looking to appoint a Logistics Administration Supervisor (internally a Business Services Supervisor) at our high-performing Laverton facility, an important administration coordinator role that directly supports our operations, our customers and our people - every day. This is an opportunity to guide and mentor an experienced administration team, shape exceptional customer service outcomes and support a site that plays a critical role within Australia's cold-chain network.

The Opportunity As our Logistics Administration Supervisor (Business Services Supervisor), you'll oversee and coach a busy operational administration team, ensuring the smooth flow of customer orders, invoicing, stock file maintenance, reporting and site support activities. You'll be the go-to problem solver - partnering closely with Shift Supervisors and operational leaders, liaising directly with customers and ensuring our service delivery is accurate, timely and consistently excellent. If you are a confident with people in an operational administration capacity - and you thrive in environments where no two days are the same - this is a career move that will grow your capability and broaden your operational impact.

What You'll Be Doing

• Coaching and developing Business Services Representatives to deliver exceptional admin and customer service outcomes.
• Overseeing daily administration activities, including customer orders, receipts, invoicing and purchase order accuracy.
• Developing strong relationships with customers - handling escalations, supporting meetings and ensuring a high standard of service.
• Maintaining customer master data, support stocktakes and assist in the resolution of inventory queries or variances.
• Working closely with operational leaders to support daily productivity and site performance.
• Ensuring site supplies, PPE, uniforms and consumables are maintained.
• Participating in safety initiatives, data entry and compliance activities across FSANZ, HACCP and CoR.
• Fostering a safe, high performing, engaged team culture that embraces continuous improvement and service excellence.

What You'll Bring

• Extensive experience in a similar operational admin or customer service leadership role.
• A track record in supervising and coaching small to medium teams.
• Excellent understanding of customer orders, stock movements, inventory queries and invoicing processes.
• Well-developed communication, problem-solving and influencing skills.
• Ability to manage competing priorities, maintain accuracy and stay resilient in a fast-paced environment.
• Knowledge of the logistics / supply chain environment (advantageous).
• Proficient IT capability across Microsoft Office and WMS/TMS platforms.

The Lineage Difference

At Lineage, you're part of something bigger. You're helping to feed the world. We live our values every day - Safe, Trust, Respect, Innovation, Bold and Servant Leadership - and we're committed to supporting teams who are passionate about doing meaningful work while continuously improving how we operate. In return, you'll be supported by leaders who invest in your growth, provide genuine development pathways, and empower you to make decisions that matter.

Why Lineage?

Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world. Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide. As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.