Operations Manager — Seasonal Resort Leader (Remote WA)

Discovery-Resorts; Lake Argyle; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Discounts on accommodation at over 300

Employee Assistance Program

Service recognition awards

Career progression across Australia’s•

Zusammenfassung

Discovery Resorts Lake Argyle is seeking an experienced Operations Manager to lead day-to-day resort operations and guest services. You will unite accommodation, housekeeping, dining and tours under strong, hands-on leadership to maintain high standards and safety while navigating seasonal demand.

Based in remote Western Australia, you will build relationships, optimise processes and ensure a seamless guest experience across a diverse, multi-department operation.

Qualifikationen

• Previous operational leadership experience within hospitality, accommodation, tourism or a similarly complex environment.
• Strong experience leading and developing teams within a customer-focused operation.
• Demonstrated ability to coordinate multiple operational departments and competing priorities.
• Strong organisational skills with excellent attention to detail.
• Experience working within seasonal operations and changing workforce requirements.
• Strong understanding of workplace health and safety, compliance and operational standards.
• Excellent communication and relationship-building skills.
• Strong problem-solving skills and the ability to manage operational challenges calmly.
• A collaborative and hands-on approach to leadership.
• Ability to successfully live and work within a remote onsite environment.

Aufgaben

• Oversee day-to-day operational delivery across the resort.
• Provide leadership and support across accommodation, housekeeping, tours, dining and other operational areas.
• Build strong communication and collaboration between departments.
• Lead, support and develop the team across a busy and highly seasonal operation.
• Coordinate workforce requirements and operational priorities across peak and quieter periods.
• Maintain high presentation, service and operational standards throughout the property.
• Oversee workplace health and safety, operational compliance and Discovery Way standards.
• Establish and maintain effective routines, processes and operational structure.
• Manage operational challenges and guest issues calmly and professionally.
• Identify opportunities to improve efficiency, consistency and the overall guest experience.
• Provide visible, hands-on leadership and step into the operation where required.

Kenntnisse

Leadership

Hospitality operations

Team development

Safety & compliance

Communication

Problem solving

Hands-on leadership

Remote onsite adaptability

People management

Operations coordination

Jobbeschreibung

Discovery Resorts Lake Argyle is seeking an experienced Operations Manager to lead day-to-day resort operations and guest services. You will unite accommodation, housekeeping, dining and tours under strong, hands-on leadership to maintain high standards and safety while navigating seasonal demand.

Based in remote Western Australia, you will build relationships, optimise processes and ensure a seamless guest experience across a diverse, multi-department operation.