Operations Manager - Psychology

seek.com.au; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

SEEK is seeking an experienced Operations Manager to partner with Directors across three sites, stabilising operations and driving sustainable growth in a psychology private practice. You will establish scalable frameworks, ensure consistency across locations, and oversee growth initiatives, including expansion projects and recruitment.

A hands-on leader with a commercial mindset is required. You will work with on-site Practice Managers and Clinical Leads to balance financial management, process

Qualifications

• 3+ years in practice management within psychology private practice or multi-site setting.
• Experience managing budgets, P&L, and operational costs.
• Strong written and verbal communication with Directors and staff.
• Understanding of Medicare Better Access, WorkCover, NDIS, and private billing.
• Familiarity with Splose or Pracsuite is a plus.

Responsibilities

• Partner with Directors to translate strategy into daily workflows.
• Lead administrative and practice support teams across all sites.
• Maintain consistent service delivery across brand identities and locations.
• Oversee budgets, KPIs, and financial sustainability across sites.
• Standardise policies and software across sites for maximum efficiency.
• Oversee recruitment and staff onboarding across locations.
• Ensure privacy, compliance with health regulations and billing standards.
• Oversee end-to-end client journey from intake to care.

Skills

Budget management

P&L analysis

People leadership

Healthcare industry knowledge

Stakeholder communication

Tools

Splose

Pracsuite

Job description

Are you an experienced Practice Manager or Operational Lead looking to step into a high-impact, strategic leadership role? We are seeking a commercially minded Operations Manager to partner directly with our Directors to stabilise, streamline, and sustainably grow our multi-site psychology group.

Operating across three sites and two distinct clinic brands, our business is entering an exciting growth phase. We need a hands-on operational leader who can establish scalable frameworks, bring consistency across all locations, and convert strategic vision into measurable commercial performance. One of the first exciting projects will be to oversee the expansion fitout of a new premise (ensuring recruitment and referrals/capacity are staying in check during the growth phase).

Working hand-in-hand with the Directors, and supported on the ground by on-site Practice Managers and Clinical Leads, you will bridge the gap between daily operations and long‑term business success. Your focus will be twofold: building operational stability through sound financial and system management, and driving sustainable business growth.

Are you an experienced Practice Manager or Operational Lead looking to step into a high-impact, strategic leadership role? We are seeking a commercially minded Operations Manager to partner directly with our Directors to stabilise, streamline, and sustainably grow our multi-site psychology group.

Operating across three sites and two distinct clinic brands, our business is entering an exciting growth phase. We need a hands‑on operational leader who can establish scalable frameworks, bring consistency across all locations, and convert strategic vision into measurable commercial performance. One of the first exciting projects will be to oversee the expansion fitout of a new premise (ensuring recruitment and referrals/capacity are staying in check during the growth phase).

Working hand‑in‑hand with the Directors, and supported on the ground by on‑site Practice Managers and Clinical Leads, you will bridge the gap between daily operations and long‑term business success. Your focus will be twofold: building operational stability through sound financial and system management, and driving sustainable business growth.

Key Responsibilities

• Act as the primary operational partner to the Directors (including Clinical Directors), translating high‑level strategic vision into actionable daily workflows.

• Lead, mentor, and support administrative and practice support teams across all sites to ensure consistent service delivery. There is a practice manager and senior receptionists in place to support you.

• Seamlessly navigate and uphold the distinct brand identities, values, and client experiences of both practice brands. Experience with marketing would be a strong advantage.

• Monitor P&L, manage operational budgets, and track key performance indicators (KPIs) such as practitioner utilisation rates, session fees, and overhead costs.

• Identify and implement commercial opportunities, optimise fee schedules, and streamline billing and invoicing processes.

• Work with the practice manager to manage supplier contracts, payroll oversight, and resource allocation to maximise financial sustainability across all sites.

• Foster a supportive, collaborative, and psychologically safe workplace culture that prioritises clinician well‑being and reduces burnout, with the support of our Clinical Directors.

• Oversee the recruitment, onboarding, and integration of administrative staff and support practitioner retention initiatives.

• Monitor transparent, empathetic, and clear communication channels between clinical teams, admin staff, and leadership in collaboration with the practice managers and clinical leads.

• Standardise operational policies, procedures, and software systems (e.g., Practice Management Software) across all three sites for maximum efficiency.

• Ensure strict adherence to privacy legislation (e.g., AHPRA, Medicare guidelines, Privacy Act), health regulations, and clinic compliance standards.

• Oversee the end‑to‑end client journey, from initial intake to ongoing care, ensuring a warm, professional, and seamless experience.

Key Selection Criteria

Essential

• Essential. Minimum 3+ years of practice management experience specifically within a psychology private practice or allied health multi‑site environment.

• Proven experience managing budgets, interpreting P&L statements, driving financial growth, and optimising operational costs.

• Exceptional verbal and written communication skills with the ability to liaise effectively with Directors, administrative staff, and independent clinical practitioners.

• Demonstrated ability to build, nurture, and sustain positive workplace cultures in healthcare or allied health settings.

• Understanding of Medicare Better Access scheme, WorkCover, NDIS, and private health insurance billing structures.

Desirable Attributes

• Familiarity with common Allied Health Practice Management Software (e.g., Splose, Pracsuite.)

• Experience managing multiple brands or portfolios simultaneously.

• Experience with marketing or social media preferred but not essential.