Operations Manager, Audit Operations

Acendre; Adelaide; On-site; AUD 99,000 - 113,000; Full time

Job summary

The Aged Care Quality and Safety Commission in Adelaide is seeking an Operations Manager to provide high-level support to the Assistant Director, Operations within the Audit Operations team. You will oversee daily operations, coordinate team activities and ensure timely delivery of administrative support across the audit section.

Working with the Assistant Director, Operations, you will collaborate across teams to improve efficiency, scheduling and regulatory reporting, while ensuring quality

Qualifications

• Demonstrated experience within operations, administrative management and/or project/service delivery roles within an identified framework to deliver outcomes.
• Demonstrated ability to apply judgement, intelligence and common sense to identify and respond appropriately to risk.
• Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key stakeholders.
• Demonstrated organisational capability and ability to manage own and team’s evolving work in a high-pressure environment whilst supporting the shared purpose and direction of the team.
• Provide support to a team and introduce and respond to change and uncertainty in a positive manner, value individual differences and diversity.
• Capability to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload among a team to deliver agreed outcomes.
• Proactively anticipate needs and priorities in managing work functions to achieve results and reliably respond to urgent requests.
• Ability to understand and apply principles of contemporary risk-based regulation reflected in the Commission’s Regulatory Operating Model.
• Ability to mentor, train and upskill both new and existing employees.
• Experience and proficiency in the MS Office Suite of tools.
• Be an effective representative of the organisation, acting professionally including adhering to APS Values & Code of Conduct.

Responsibilities

• Manage operation functions to support the delivery and implementation of the audit program at section level.
• Manage the day-to-day operational activities in alignment with business priorities, working closely with the Assistant Director to ensure delivery and accountability.
• Manage and oversee the service delivery functions including scheduling, travel booking, administrative coordination and team supervision.
• Plan, develop, coordinate, and maintain operational schedules, anticipating and resolving scheduling challenges to support timely delivery of section priorities.
• Monitor quality assurance practices, ensuring regulatory information is accurately uploaded, stored and shared through Commission systems.
• Manage team workflows and priorities to meet operational objectives and support effective delivery of audit operations.
• Support system integrity and reporting by maintaining effective tools, procedures and controls that promote accurate, timely and transparent regulatory operations.
• Establish and maintain collaborative stakeholder relationships to support strategic outcomes, enhance team cohesion and enable effective coordination of initiatives.
• Lead and facilitate operational initiatives, projects and continuous improvement to support the team, build capability and achieve the groups priorities.

Skills

Experience in operations

Judgement & risk

Interpersonal communication

Organisational capability

Team support & change

Workload prioritisation

Proactive needs assessment

Regulatory principles

Mentoring & upskilling

MS Office proficiency

Tools

MS Office

Job description

The Aged Care Quality and Safety Commission in Adelaide is seeking an Operations Manager to provide high-level support to the Assistant Director, Operations within the Audit Operations team. You will oversee daily operations, coordinate team activities and ensure timely delivery of administrative support across the audit section.

Working with the Assistant Director, Operations, you will collaborate across teams to improve efficiency, scheduling and regulatory reporting, while ensuring quality