Operations Manager

Acendre; Adelaide; On-site; AUD 99,000 - 113,000; Full time

Job summary

The Aged Care Quality and Safety Commission in Adelaide is seeking an Operations Manager to provide high-level support to the Assistant Director, Operations within the Audit Operations team. You will oversee daily operations, coordinate team activities and ensure timely delivery of administrative support across the audit section.

Working with the Assistant Director, Operations, you will collaborate across teams to improve efficiency, scheduling and regulatory reporting, while ensuring quality

Qualifications

• Demonstrated experience within operations, administrative management and/or project/service delivery roles within an identified framework to deliver outcomes.
• Demonstrated ability to apply judgement, intelligence and common sense to identify and respond appropriately to risk.
• Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key stakeholders.
• Demonstrated organisational capability and ability to manage own and team’s evolving work in a high-pressure environment whilst supporting the shared purpose and direction of the team.
• Provide support to a team and introduce and respond to change and uncertainty in a positive manner, value individual differences and diversity.
• Capability to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload among a team to deliver agreed outcomes.
• Proactively anticipate needs and priorities in managing work functions to achieve results and reliably respond to urgent requests.
• Ability to understand and apply principles of contemporary risk-based regulation reflected in the Commission’s Regulatory Operating Model.
• Ability to mentor, train and upskill both new and existing employees.
• Experience and proficiency in the MS Office Suite of tools.
• Be an effective representative of the organisation, acting professionally including adhering to APS Values & Code of Conduct.

Responsibilities

• Manage operation functions to support the delivery and implementation of the audit program at section level.
• Manage the day-to-day operational activities in alignment with business priorities, working closely with the Assistant Director to ensure delivery and accountability.
• Manage and oversee the service delivery functions including scheduling, travel booking, administrative coordination and team supervision.
• Plan, develop, coordinate, and maintain operational schedules, anticipating and resolving scheduling challenges to support timely delivery of section priorities.
• Monitor quality assurance practices, ensuring regulatory information is accurately uploaded, stored and shared through Commission systems.
• Manage team workflows and priorities to meet operational objectives and support effective delivery of audit operations.
• Support system integrity and reporting by maintaining effective tools, procedures and controls that promote accurate, timely and transparent regulatory operations.
• Establish and maintain collaborative stakeholder relationships to support strategic outcomes, enhance team cohesion and enable effective coordination of initiatives.
• Lead and facilitate operational initiatives, projects and continuous improvement to support the team, build capability and achieve the groups priorities.

Skills

Experience in operations

Judgement & risk

Interpersonal communication

Organisational capability

Team support & change

Workload prioritisation

Proactive needs assessment

Regulatory principles

Mentoring & upskilling

MS Office proficiency

Tools

MS Office

Job description

Salary

$99,784 - $112,571 + 15.4% superannuation

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services. We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive. We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care. We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights. Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team

The Audit Branch is responsible for auditing aged care providers to assess whether they can conform with the Aged Care Quality Standards and deliver safe and high-quality care. Audits help inform decisions about registration, renewal of registration or variation of registration for aged care providers who want to deliver Australian Government-funded aged care services.

• APS Level 6
• $99,784 - $112,571 + 15.4% superannuation
• Adelaide – SA, Brisbane – QLD, Canberra – ACT, Hobart – TAS, Melbourne – VIC, Perth – WA, Sydney (Parramatta) - NSW

About the Role

The Operations Manager provides high-level support to the Assistant Director, Operations within the Audit Operations team. The role oversees the daily operations of the team and leads and coordinates team activities to ensure effective scheduling, planning and delivery of administrative support across the audit section.

Working with the Assistant Director, Operations, the Operations Manager collaborates with the Assistant Director, Operations Officer, Operations Support Officer and other operations teams within both the Audit section and the Regulatory Operations Division to ensure operational efficiency and alignment.

Position Duties

• Manage operation functions to support the delivery and implementation of the audit program at section level.
• Manage the day-to-day operational activities in alignment with business priorities, working closely with the Assistant Director to ensure delivery and accountability.
• Manage and oversee the service delivery functions including scheduling, travel booking, administrative coordination and team supervision.
• Plan, develop, coordinate, and maintain operational schedules, anticipating and resolving scheduling challenges to support timely delivery of section priorities.
• Monitor quality assurance practices, ensuring regulatory information is accurately uploaded, stored and shared through Commission systems.
• Manage team workflows and priorities to meet operational objectives and support effective delivery of audit operations.
• Support system integrity and reporting by maintaining effective tools, procedures and controls that promote accurate, timely and transparent regulatory operations.
• Establish and maintain collaborative stakeholder relationships to support strategic outcomes, enhance team cohesion and enable effective coordination of initiatives.
• Lead and facilitate operational initiatives, projects and continuous improvement to support the team, build capability and achieve the groups priorities.

Position Eligibility Requirements (Selection Criteria)

To be successful in this role you will need to demonstrate the following:

• Demonstrated experience within operations, administrative management and/or project/service delivery roles within an identified framework to deliver outcomes.
• Demonstrated ability to apply judgement, intelligence and common sense to identify and respond appropriately to risk. Strong analytical skills and the ability to make sound operational decisions.
• Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key stakeholders.
• Demonstrated organisational capability and ability to manage own and team’s evolving work in a high-pressure environment whilst supporting the shared purpose and direction of the team.
• Provide support to a team and introduce and respond to change and uncertainty in a positive manner, value individual differences and diversity.
• Capability to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload among a team to deliver agreed outcomes.
• Proactively anticipate needs and priorities in managing work functions to achieve results and reliably respond to urgent requests.
• Ability to understand and apply principles of contemporary risk-based regulation reflected in the Commission’s Regulatory Operating Model.
• Ability to mentor, train and upskill both new and existing employees.
• Experience and proficiency in the MS Office Suite of tools.
• Be an effective representative of the organisation, acting professionally including adhering to APS Values & Code of Conduct.

Position Notes

• Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

Please contact our recruitment team on [phone] or [e-mail] for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to Jagoda Tasic by emailing [e-mail] with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.

We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email [e-mail] if you need any adjustments made.

Further information

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au. For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.