Audit Operations Manager — Aged Care Regulator

Aged Care Quality and Safety Commission; Canberra; On-site; AUD 99,000 - 113,000; Full time

Job summary

The Aged Care Quality and Safety Commission is seeking an Operations Manager in Canberra to provide high-level support to the Assistant Director, Operations within the Audit Operations team. The role oversees daily operations and leads the team to ensure scheduling, planning and administrative delivery across the audit section.

You will collaborate with the Assistant Director, Operations and other teams to ensure operational efficiency, guide risk-based regulation, and mentor staff while

Qualifications

• Demonstrated experience within operations, administrative management and/or project/service delivery roles within an identified framework to deliver outcomes.
• Demonstrated ability to apply judgement, intelligence and common sense to identify and respond appropriately to risk. Strong analytical skills and the ability to make sound operational decisions.
• Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key stakeholders.
• Demonstrated organisational capability and ability to manage own and team’s evolving work in a high-pressure environment whilst supporting the shared purpose and direction of the team.
• Provide support to a team and introduce and respond to change and uncertainty in a positive manner, value individual differences and diversity.
• Capability to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload among a team to deliver agreed outcomes.
• Proactively anticipate needs and priorities in managing work functions to achieve results and reliably respond to urgent requests.
• Ability to understand and apply principles of contemporary risk-based regulation reflected in the Commission’s Regulatory Operating Model.
• Ability to mentor, train and upskill both new and existing employees.
• Experience and proficiency in the MS Office Suite of tools.
• Be an effective representative of the organisation, acting professionally including adhering to APS Values & Code of Conduct.
• Understanding of the Australian aged care system.
• Experience working in a contemporary regulatory environment.

Responsibilities

• Demonstrated experience within operations, administrative management and/or project/service delivery roles within an identified framework to deliver outcomes.
• Demonstrated ability to apply judgement, intelligence and common sense to identify and respond appropriately to risk. Strong analytical skills and the ability to make sound operational decisions.
• Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key stakeholders.
• Demonstrated organisational capability and ability to manage own and team’s evolving work in a high-pressure environment whilst supporting the shared purpose and direction of the team.
• Provide support to a team and introduce and respond to change and uncertainty in a positive manner, value individual differences and diversity.
• Capability to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload among a team to deliver agreed outcomes.
• Proactively anticipate needs and priorities in managing work functions to achieve results and reliably respond to urgent requests.
• Ability to understand and apply principles of contemporary risk-based regulation reflected in the Commission’s Regulatory Operating Model.
• Ability to mentor, train and upskill both new and existing employees.
• Experience and proficiency in the MS Office Suite of tools.
• Be an effective representative of the organisation, acting professionally including adhering to APS Values & Code of Conduct.
• Understanding of the Australian aged care system.
• Experience working in a contemporary regulatory environment.

Skills

Interpersonal communication

Analytical thinking

Risk management

Problem solving

Stakeholder relationships

Tools

MS Office

Job description

The Aged Care Quality and Safety Commission is seeking an Operations Manager in Canberra to provide high-level support to the Assistant Director, Operations within the Audit Operations team. The role oversees daily operations and leads the team to ensure scheduling, planning and administrative delivery across the audit section.

You will collaborate with the Assistant Director, Operations and other teams to ensure operational efficiency, guide risk-based regulation, and mentor staff while