Operations Manager

Aged Care Quality and Safety Commission; Canberra; On-site; AUD 99,000 - 113,000; Full time

Job summary

The Aged Care Quality and Safety Commission is seeking an Operations Manager in Canberra to provide high-level support to the Assistant Director, Operations within the Audit Operations team. The role oversees daily operations and leads the team to ensure scheduling, planning and administrative delivery across the audit section.

You will collaborate with the Assistant Director, Operations and other teams to ensure operational efficiency, guide risk-based regulation, and mentor staff while

Qualifications

• Demonstrated experience within operations, administrative management and/or project/service delivery roles within an identified framework to deliver outcomes.
• Demonstrated ability to apply judgement, intelligence and common sense to identify and respond appropriately to risk. Strong analytical skills and the ability to make sound operational decisions.
• Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key stakeholders.
• Demonstrated organisational capability and ability to manage own and team’s evolving work in a high-pressure environment whilst supporting the shared purpose and direction of the team.
• Provide support to a team and introduce and respond to change and uncertainty in a positive manner, value individual differences and diversity.
• Capability to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload among a team to deliver agreed outcomes.
• Proactively anticipate needs and priorities in managing work functions to achieve results and reliably respond to urgent requests.
• Ability to understand and apply principles of contemporary risk-based regulation reflected in the Commission’s Regulatory Operating Model.
• Ability to mentor, train and upskill both new and existing employees.
• Experience and proficiency in the MS Office Suite of tools.
• Be an effective representative of the organisation, acting professionally including adhering to APS Values & Code of Conduct.
• Understanding of the Australian aged care system.
• Experience working in a contemporary regulatory environment.

Responsibilities

• Demonstrated experience within operations, administrative management and/or project/service delivery roles within an identified framework to deliver outcomes.
• Demonstrated ability to apply judgement, intelligence and common sense to identify and respond appropriately to risk. Strong analytical skills and the ability to make sound operational decisions.
• Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key stakeholders.
• Demonstrated organisational capability and ability to manage own and team’s evolving work in a high-pressure environment whilst supporting the shared purpose and direction of the team.
• Provide support to a team and introduce and respond to change and uncertainty in a positive manner, value individual differences and diversity.
• Capability to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload among a team to deliver agreed outcomes.
• Proactively anticipate needs and priorities in managing work functions to achieve results and reliably respond to urgent requests.
• Ability to understand and apply principles of contemporary risk-based regulation reflected in the Commission’s Regulatory Operating Model.
• Ability to mentor, train and upskill both new and existing employees.
• Experience and proficiency in the MS Office Suite of tools.
• Be an effective representative of the organisation, acting professionally including adhering to APS Values & Code of Conduct.
• Understanding of the Australian aged care system.
• Experience working in a contemporary regulatory environment.

Skills

Interpersonal communication

Analytical thinking

Risk management

Problem solving

Stakeholder relationships

Tools

MS Office

Job description

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care, including dealing with complaints and feedback about the care they receive.

We aim to build confidence and trust in aged care by promoting best practice and a culture of safety and quality in the sector, and we hold providers to account if they don’t meet expected standards of care.

We work with providers, workers and older people, and their families and supporters, to ensure that older people’s rights are upheld.

We have a variety of interesting job opportunities available in capital cities around Australia.

More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website.

About the Team

The Audit Branch is responsible for auditing aged care providers to assess whether they can conform with the Aged Care Quality Standards and deliver safe and high-quality care. Audits help inform decisions about registration, renewal of registration or variation of registration for aged care providers who want to deliver Australian Government-funded aged care services.

Audits gather information about an aged care provider’s governance arrangements, systems, and processes. To test whether these have been embedded and consistently applied, quality auditors attend the provider’s residential care homes or community service delivery locations to understand the experience of older people receiving aged care services. Operations staff schedule audits and provide administrative support to quality auditors to enable those audits.

The Audit Branch also engages extensively with stakeholders and collaborates internally across the Regulatory Operations Division and broader Commission to ensure any identified risks are appropriately escalated and managed.

About the Role

The Operations Manager provides high-level support to the Assistant Director, Operations within the Audit Operations team. The role oversees the daily operations of the team and leads and coordinates team activities to ensure effective scheduling, planning and delivery of administrative support across the audit section.

Working with the Assistant Director, Operations, the Operations Manager collaborates with the Assistant Director, Operations Officer, Operations Support Officer and other operations teams within both the Audit section and the Regulatory Operations Division to ensure operational efficiency and alignment.

Position Duties, include but are not limited to:

• Demonstrated experience within operations, administrative management and/or project/service delivery roles within an identified framework to deliver outcomes.
• Demonstrated ability to apply judgement, intelligence and common sense to identify and respond appropriately to risk. Strong analytical skills and the ability to make sound operational decisions.
• Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key stakeholders.
• Demonstrated organisational capability and ability to manage own and team’s evolving work in a high-pressure environment whilst supporting the shared purpose and direction of the team.
• Provide support to a team and introduce and respond to change and uncertainty in a positive manner, value individual differences and diversity.
• Capability to work in a busy environment, working with competing priorities and ability to effectively manage and prioritise workload among a team to deliver agreed outcomes.
• Proactively anticipate needs and priorities in managing work functions to achieve results and reliably respond to urgent requests.
• Ability to understand and apply principles of contemporary risk-based regulation reflected in the Commission’s Regulatory Operating Model.
• Ability to mentor, train and upskill both new and existing employees.
• Experience and proficiency in the MS Office Suite of tools.
• Be an effective representative of the organisation, acting professionally including adhering to APS Values & Code of Conduct.
• Understanding of the Australian aged care system.
• Experience working in a contemporary regulatory environment.

Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Applications close on Sunday, 20 September 2026 – 11:30PM (AEST).

Refer to our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.