Operations Manager

Northpsych Pty Limited; Sydney; Vor Ort; AUD 110.000 - 160.000; Vollzeit

Zusammenfassung

Northpsych Pty Limited in Sydney, NSW seeks an experienced Operations Manager to lead a small admin team, shaping how compliance, client service and operations run daily.

You will design processes, ensure accuracy and audit readiness in a regulated environment (AHPRA experience preferred), mentor staff, and drive efficiency in a rapidly growing practice.

Qualifikationen

• Genuine experience in operations, office management and team leadership.
• Strong problem-solving skills and the ability to diagnose root causes.
• Systems thinking to document and simplify processes.
• Willingness to create and improve structured processes.
• Experience in a regulated industry, ideally familiar with AHPRA.
• Ability to work autonomously in business and team design.
• Excellent written and verbal communication.

Aufgaben

• Lead a dedicated admin team ensuring accuracy, timeliness and compliance.
• Design, document, and improve internal processes and workflows.
• Be the calm, sensible point of contact when issues arise and fix them.
• Monitor compliance obligations and reporting to stay audit-ready.
• Manage workload and priorities across the team.
• Oversee P&L, marketing strategy across locations, and operational strategy in rapid-growth.
• Identify inefficiencies and bottlenecks before issues emerge.
• Mentor the team and build a capable, calm culture.
• Coordinate with accounts, regulators, and external providers.
• Contribute to broader operational and business planning.

Kenntnisse

Operations management

Team leadership

Problem solving

Systems thinking

Process design

Regulatory knowledge

Communication skills

Jobbeschreibung

This is a role for someone who wants to actually run things. You'll own how the small admin team operates day to day, with real freedom to build and improve the systems behind compliance, client service, and general operations.

We work in an AHPRA-regulated environment, so yes, there are rules — and we take them seriously. But we're refreshingly light on the bureaucratic theatre that usually comes bundled with "rules." We’re open to new ways of working, new thinking and we’re incredibly happy for you to bring your pooch to work, we do!

Key responsibilities

Lead a passionate, dedicated admin team, making sure everything is accurate, timely, and compliant

Design, document, and continuously improve internal processes and workflows — build the systems, then iterate as required

Be the calm, sensible person people come to when something's gone sideways, and actually fix it

Keep an eye on compliance obligations and reporting so the organisation is always audit-ready

Manage workload and priorities across the team

Maintain financial oversight including P&L management, marketing strategy across multiple locations, and driving operational strategy within a rapid-growth environment

Sniff out inefficiencies and risky bottlenecks before they become issues

Support and mentor the team, building a culture that's capable and calm

Liaise with accounts team, regulators, and external providers — professionally and efficiently

Play an integral role in broader operational and business planning

About you

Genuine experience in operations, office management, and team leadership

Strong problem-solving skills — dig for the actual cause, not a Band-Aid

Systems thinking — see how the pieces connect, and ensure these are documented to create simplicity for a smooth operation

A desire for structured processes, and the willingness to create and improve them

Experience in a regulated industry, ideally familiar with AHPRA, however will be learnt on the job

The judgement and confidence to make decisions without needing a committee's blessing

Strong communication skills — written and verbal

Curiosity and confidence to challenge the status quo for the greater good

Confidence to learn on the job — you will be autonomous in your business and team design

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