Housing Officer

MA MISSION AUSTRALIA; Coffs Harbour; On-site; AUD 62,000 - 76,000; Part time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling

Chaplaincy support

Volunteering opportunities

Additional annual leave

Job summary

Mission Australia is seeking a Permanent Part-Time Housing Officer in Coffs Harbour to manage a portfolio of social and affordable tenancies and ensure high service standards. The role focuses on tenancy support, rent and compliance management, and strong stakeholder engagement.

You will work with tenants, community partners, and internal teams to promote positive outcomes, handle documentation, and contribute to reporting and continuous improvement in housing services.

Qualifications

• Experience in community housing, social housing, tenancy management, or related human services.
• Certificate IV in Social Housing is desirable but not required.
• Strong communication, empathy and a customer-focused approach.

Responsibilities

• Manage a portfolio of social and affordable housing tenancies with high-quality tenancy and property management services.
• Support tenants to sustain tenancies by guiding on rights, responsibilities and access to support services.
• Monitor rent payments, arrears, tenancy breaches, and income reviews per policy and legislation.
• Conduct routine property inspections, condition reports and vacating inspections with accurate documentation.
• Maintain tenancy and property records ensuring regulatory and funding compliance.
• Prepare operational reports on tenancy performance, vacancies, arrears and KPIs.
• Build and maintain positive relationships with tenants, community partners, government agencies and internal stakeholders.
• Represent Mission Australia Housing at court, tribunal, stakeholder and interagency meetings as required.

Skills

Tenant management

Customer service

Communication

Relationship building

Administrative tasks

Education

Certificate IV in Social Housing

Job description

Permanent Part-Time Position

28 hours per week. Location: Coffs Harbour, NSW 2450. Salary: $68,790 + Super + NFP Salary Packaging.

Your opportunity

Make a meaningful difference to the lives of Australians in need.

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we are building hope and possibility for all. Find out more about us and our purpose.

Your key responsibilities

• Manage a portfolio of social and affordable housing tenancies, ensuring high-quality tenancy and property management services.
• Support tenants to sustain their tenancies by providing guidance on rights, responsibilities, and access to appropriate support services.
• Monitor and manage rent payments, rental arrears, tenancy breaches, and income reviews in line with policy and legislation.
• Conduct routine property inspections, condition reports, and vacating inspections, ensuring accurate documentation is maintained.
• Maintain accurate tenancy and property records, ensuring compliance with regulatory, funding, and organisational requirements.
• Prepare and contribute to operational reports, including tenancy performance, vacancies, arrears, and key performance indicators.
• Build and maintain positive relationships with tenants, community partners, government agencies, housing providers, and internal stakeholders.
• Represent Mission Australia Housing at court, tribunal, stakeholder, and interagency meetings as required, while supporting continuous improvement and positive tenant outcomes.

Requirements for success

• Previous experience in community housing, social housing, tenancy management, or a related human services environment. Certificate IV in Social Housing is highly desirable but not required.
• A customer-focused approach with genuine empathy, resilience, and a commitment to supporting positive tenant outcomes.
• Proven ability to build positive relationships with tenants, community partners, government agencies, and internal stakeholders.
• Excellent communication and conflict resolution skills, with the ability to manage sensitive conversations professionally and respectfully.
• Strong administrative and reporting skills, including maintaining accurate records and ensuring compliance requirements are met.
• Ability to multi-task and manage competing priorities.
• Current driver's licence and the ability to obtain required employment checks, including a National Police Check and Working with Children Check.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

You would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail].

Find out more about a career with Mission Australia.

About us

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.