Operations Manager

EBR Ever Better Recruitment; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

EBR Ever Better Recruitment is seeking an Operations Manager for a rapidly expanding telecommunications client. Based in Australia, the role will involve leading a ground-breaking team to deliver user-friendly mobile experiences and disrupt the telco industry.

You will plan and execute cross-functional projects, track performance, and develop training plans to boost customer satisfaction while improving internal efficiency.

Qualifications

• Experience in telecommunications, logistics or e-commerce
• 5+ years in a management role
• Fluency in Mandarin and English

Responsibilities

• Plan and execute projects across multiple organizations and stakeholders to facilitate the successful launch of operations in Australia
• Track performance, set goals and develop training plans for the Operations team to deliver high-quality customer support
• Work directly with the General Manager to improve internal efficiency
• Execute delivery processes and analyses in a fast-paced environment
• Make evaluations to ensure best practices are shared within the company
• Develop strategic relationships with vendors to minimize operations gaps

Skills

Leadership

Bilingual Mandarin-English

Strategic thinking

Interpersonal skills

Business acumen

Ownership & accountability

Operations efficiency

Customer satisfaction focus

Job description

12h ago , from EBR Ever Better Recruitment

We are on the lookout for a motivated, creative and organized Operations Manager for our rapidly expanding client in the telecommunication industry. Grounded in Singapore, our client has always been searching for natural leaders who can manage a ground-breaking team to provide consumers with more user-friendly mobile experiences and to disrupt the telco industry.

What makes you a successful candidate:

• previous work experience in the telecommunication, logistics, or e-commerce company
• at least 5 years of experience at management level
• fluency in Mandarin and English
• strategic abilities, exceptional interpersonal skills, business acumen and leadership skills
• ability to take ownership of the team growth
• a passion for operations efficiency and customer satisfaction

Your responsibilities include:

• Planning and executing projects across multiple organizations and stakeholders to facilitate the successful launch of operations in Australia
• Tracking performance, setting goals and developing training plans for the Operations team to help everyone master the skills needed to deliver one-of-a-kind customer support
• Working directly with the General Manager to build and improve internal efficiency
• Executing delivery processes and analyses in a faced-paced environment
• Making evaluations to ensuring that best practice is shared within the company
• Developing strategic relationships with vendors to minimize operations gaps

Our agency guarantees that all applications made to our advertised positions are 100% confidential and all candidates are met with before submitting details to any of our client base. Applicant resumes will not be passed onto a 3rd party without your prior consent.

This advert was posted by CRIS. http://cris.cloud