Australia Operations Lead

EBR Ever Better Recruitment; Sydney; Presencial; AUD 140.000 - 180.000; Jornada completa

Descripción de la vacante

EBR Ever Better Recruitment seeks an Australia Operations Lead to drive profitability and efficiency across operations, billing and customer service. You will lead a management-level team, develop workflow strategies, and use data to optimise ROI and inventory control.

Join a fast-paced environment that values strategic planning, decisive leadership, and strong collaboration with executives and heads of departments.

Formación

• Analytical skills required to assess operations data and drive improvements.
• Strong attention to detail to ensure accuracy across processes and metrics.
• Experience as a decisive, responsible team player with leadership capabilities.

Responsabilidades

• Plan and act to boost profitability and productivity across operations, billing, and customer services.
• Drive customer success using a data-driven, metrics-based approach (NPS).
• Direct a management-level team to align goals and performance.
• Develop the operations team and implement workflow optimisations for fast order processing and accurate inventory control.
• Leverage technology to improve reporting, tracking, and ROI.
• Maintain frequent contact with the executive team and department heads to align priorities with company direction.
• Collaborate with procurement, inventory, and logistics to maintain proper stock levels.
• Coach and empower team members continuously.
• Prioritise projects by ROI and impact, and manage the department budget.

Conocimientos

Analytical skills

Attention to detail

Team leadership

Strategic planning

Descripción del empleo

Role: Australia Operations Lead

This is a fascinating opportunity for you to reach a new height in your career. This position is ideal for ambitious leader who strives for greatness and has a determination to prove themselves on a global scale.

Our client is a successful company in the digital telecommunication industry. Founded and grounded in Singapore, they are passionate about offering the digital consumers more user-friendly mobile experiences and making a difference in the global telco industry. As the Australia Operations Lead, you will be working on significant projects across different teams.

Ideally, we are looking for

• Extraordinary analytical skills
• Great attention to details
• An effective, decisive and responsible team player
• A strategist and planner with the confidence to challenge the status quo to redefine better work processes

Your responsibilities include

• Planning and taking actions to boost profitability and also productivity throughout operations, billing, and customer services.
• Delivering customer success using a scientific and metrics-based approach measured through NPS program
• Directing a team at management level
• Developing the operations team and implementing workflow optimising management strategies to obtain fast order processing, accurate inventory control,cost-efficient shipping and effective processing of returns
• Taking advantage of technology offerings to achieve more efficient reporting and tracking capabilities and substantial ROI
• Effectively and frequently contact with executive team and cross functional heads of department to ensure that the operational priorities are aligned with company direction
• Efficiently teaming up with procurement manager, inventory personnel, and logistics managerto ensure proper inventory levels
• Constantly coaching and empowering all team members
• Prioritizing projects by importance and highest ROI
• Managing departmental budget