Operations Manager

Grace Worldwide; Newcastle City Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Perkbox discounts

Gym memberships discounts

Wellbeing support (EAP)

Company-paid training

Job summary

Grace Worldwide is seeking an experienced operations leader in Newcastle, Australia to guide and grow a team of 8–15 staff. You will coordinate schedules for workforce and fleet, oversee repairs and presentation, and ensure safety, compliance and asset integrity across sites.

Strong communication with Sales, Admin and Operations is required to deliver positive customer outcomes and maintain smooth daily operations with a focus on efficiency and high standards.

Qualifications

• Experience leading 8–15 person teams in logistics or removals.
• Strong organisational, planning and problem-solving abilities.
• Confident communicator across sales, admin, and operations.
• Customer-focused mindset with compliance.

Responsibilities

• Lead, mentor and develop a team of 8-15 employees
• Coordinate workforce and fleet scheduling to maximise productivity
• Manage fleet repairs, maintenance and visual presentation
• Maintain a safe, compliant and secure working environment
• Manage property, site security and operational assets
• Anticipate issues, solve problems and resolve conflicts
• Work with Sales, Administration and Operations to deliver positive customer outcomes

Skills

Leadership

People management

Logistics planning

Team coordination

Safety & compliance

Operations management

Job description

At Grace, we've been helping Australians move, store, and manage their info for over 100 years.But what really sets us apart? Our people. We invest in hands‑on training, career development and a workplace where people can build skills, take ownership and grow.

Running operations means juggling moving parts, making calls under pressure and keeping your team moving in the same direction. At Grace, you'll take a hands‑on approach to leading your team, driving operational performance and ensuring things run smoothly, even when the unexpected happens.

You'll play a key role in overseeing your team, coordinating day‑to‑day operations and working closely with the wider branch to deliver positive customer outcomes. If you're organised, customer‑focused and have a strong eye for compliance, this could be your next move.

The Role

Lead, mentor and develop a team of 8-15 employees

Coordinate workforce and fleet scheduling to maximise productivity

Manage fleet repairs, maintenance and visual presentation

Maintain a safe, compliant and secure working environment

Manage property, site security and operational assets

Anticipate issues, solve problems and resolve conflicts

Work with Sales, Administration and Operations to deliver positive customer outcomes

Proven leadership and people management skills

Strong organisational, planning and problem‑solving abilities

Confident communication across sales, administration and operations

A customer‑focused mindset with a commitment to compliance

Experience in logistics, warehousing, removals or a similar operational environment is highly regarded

Forklift or furniture handling experience is advantageous

Be rewarded for your impact with a competitive salary and generous bonus scheme

Save on everyday expenses with Perkbox discounts across groceries, fuel, shopping and more

Access discounted gym memberships through our employee benefits program

Access confidential wellbeing support through our Employee Assistance Program (EAP)

Build your skills through company‑paid training and professional development opportunities

The best operations leaders don't just manage the day. They shape how the team works.