Operations Manager

IKON Waste Management; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary package

Leadership role with impact

Career progression opportunities

Professional development through IKON

Job summary

IKON Waste Management is seeking an experienced Operations Manager to oversee waste operations based at a site in Tullamarine, Victoria, with travel to other sites across the state. You will lead a team, ensure service delivery excellence, and maintain strict safety and regulatory standards.

The role emphasizes client relationship leadership, operational strategy development, and continuous improvement to enhance performance while supporting a growing, national-scale operation.

Qualifications

• Demonstrated ability to manage large-scale operations and diverse teams effectively.
• Track record in client relationship management and business development.

Responsibilities

• Manage day-to-day operations, ensuring service delivery excellence and contract adherence.
• Provide practical, hands-on support onsite daily.
• Develop and implement operational strategies aligned with national objectives.
• Drive innovation and continuous improvement to enhance service delivery.
• Lead, inspire and mentor a high-performing team with collaboration and accountability.
• Provide coaching and development opportunities to meet business objectives.
• Supervise supervisors and staff in their absence.
• Serve as a key contact for major clients and maintain strong relationships.
• Engage with clients to understand evolving needs and ensure service excellence and retention.
• Ensure operations comply with legislation, regulations, and company policies.

Skills

Operations management

Client relationship management

Leadership

Communication

Safety and risk management

Job description

Due to growth, we are seeking an experienced full time Operations Manager to oversee the Waste operations based at a site in Tullamarine with travel to other sites based in Victoria. The Operations Manager will include developing and empowering your team, managing day-to-day operations, fostering strong client relationships, and ensuring strict adherence to compliance and safety standards.

Key responsibilities

Manage the day-to-day operations, ensuring service delivery excellence, efficiency, and adherence to contract specifications.

Provide practical, hands on support onsite daily

Develop and implement operational strategies that align with the company's national objectives.

Drive innovation and continuous improvement to enhance service delivery.

Lead, inspire, and mentor a high-performing team, fostering a culture of collaboration, accountability, and success.

Provide coaching and development opportunities to ensure your team is equipped to meet business objectives.

Manage supervisors to ensure staff are performing to agreed requirements and provide direct supervision to staff in the absence of supervisors

Serve as a point of contact for major clients, maintaining strong, trusted relationships.

Actively engage with clients to understand their evolving needs, ensuring service excellence and retention.

Ensure all operations comply with relevant legislation, regulations, and company policies.

About you

Demonstrated ability to manage large-scale operations and diverse teams effectively.

A track record of success in client relationship management and business development.

Excellent communication, negotiation, and interpersonal skills.

Comprehensive understanding of people, safety, compliance, and risk management frameworks.

Results-driven with the ability to work under pressure and meet deadlines.

About us

IKON is an industry leader in facilities management, delivering top-tier cleaning, waste, and hygiene solutions to some of Australia's most respected businesses. Known for our commitment to innovation, sustainability, and exceptional service, IKON offers an environment where dynamic leaders can thrive and make a real impact.

• A competitive salary package.
• A leadership role with significant scope to make an impact.
• The opportunity to join a growing, industry-leading company known for its innovation and commitment to excellence.
• A supportive and collaborative workplace culture that values its people and promotes career progression.
• Access to professional development and training opportunities through the IKON Academy.
• Exclusive discounts through our partners and retailers