Operations Manager

DiDi; Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

DiDi is seeking an Operations Manager to enhance pricing strategy and improve customer experience. The ideal candidate will have a strong analytical background, with expertise in pricing, operations, or analytics, and will play a crucial role in driving sustainable growth. The position requires collaboration across teams and the ability to translate insights into impactful business strategies.

Qualifications

• 1–4 years of experience in strategy & operations, revenue management, or business analytics.
• Proficiency in MS Excel and SQL.
• Fluency in English for daily collaboration.

Responsibilities

• Own and drive pricing strategies and dynamic price adjustments.
• Conduct analytics to evaluate pricing effectiveness.
• Collaborate with teams to implement pricing frameworks.

Skills

Problem-solving

Data analysis

Collaboration

Adaptability

Education

Bachelor’s/Master’s degree in Business, Economics, Mathematics, Engineering

Tools

MS Excel

SQL

Python

Job description

As an Operations Manager at Didi ANZ, you will play a pivotal role in driving pricing strategy and enhancing customer experience to ensure sustainable growth and competitive advantage. Your key responsibilities include:

- Own end-to-end pricing decisions, including dynamic price adjustments, surge pricing models, and promotional campaigns.

- Conduct deep-dive analytics to evaluate pricing effectiveness, elasticity, and ROI, ensuring alignment with business goals.

- Collaborate with BI, Product and other teams to design and implement scalable pricing frameworks.

Market & Competitive Analysis :

- Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments.

- Develop segmentation strategies based on city dynamics, user behavior, and demand patterns.

Customer Experience and Cross-Functional Collaboration:

- Identify core user pain-points and work closely with regional and global teams to craft effective solutions using a wide range of levers.

- Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions.

The Successful Applicant Will Have

Experience :

1–4 years of experience in strategy & operations, revenue management, business analytics, or related roles.

Technical Skills :

- Proficiency in MS Excel and SQL for data extraction/analysis.

- Familiarity with Python for automation or advanced analytics is a strong plus (or high willingness to learn).

Soft Skills :

- Strong problem-solving skills and ability to translate data into actionable business strategies.

- Entrepreneurial mindset with a hands-on, results-driven approach.

- Bachelor’s/Master’s degree in Business, Economics, Mathematics, Engineering, or a related quantitative field.

- Fluency in English (written and oral) for daily collaboration with global teams.

- Adaptability to thrive in a fast-paced, ambiguous environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Operations Consulting, IT Services and IT Consulting, and Internet Marketplace Platforms

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