Operations Manager

GPT Group; Melbourne; In loco; AUD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working arrangements

Generous leave options

Parental leave benefits

Descrizione del lavoro

GPT Group is seeking an experienced Operations Manager for Melbourne Central to lead the Integrated Services Team, ensure safety, security and presentation standards, and drive customer and tenant satisfaction across a high-traffic retail destination in the heart of Melbourne.

You will shape strategy with the Senior Operations Manager, manage budgets, oversee sustainability initiatives, and collaborate with key stakeholders to deliver projects with minimal disruption to the asset.

Competenze

• Significant experience in a similar role within a large, retail-focused asset.
• Experience in contract management and administration.
• Familiarity with NABERS, NGERs and related sustainability reporting obligations.

Mansioni

• Lead the Integrated Services Team and contract delivery with a strong focus on customer service and standards.
• Drive safety culture, ensure health and safety compliance and incident reporting closures.
• Oversee budget forecasting, annual budgets and asset plan updates in alignment with targets.
• Guide Capital Works and Operations teams on expense budgets and capital budgeting.
• Engage with stakeholders including Melbourne City Council networks, Metro Trains and Vic Police.

Conoscenze

People leadership

Contract management

Budget management

Health & safety

Sustainability reporting

Stakeholder engagement

Multi-project program management

Descrizione del lavoro

We shape leading experiences across office, retail, logistics and student accommodation.

We're one of Australia's largest property groups, managing $40 billion worth of assets across the country.

Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They're inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.

The role

We are currently seeking the services of an Operations Manager to be accountable for the the soft services for the asset ensuring that the Centre is safe, secure and meets presentation standards to achieve desired customer and tenant satisfaction levels for the iconic Melbourne Central.

Melbourne Central isn't just a shopping centre—it's a retail, dining and entertainment destination in the heart of the CBD. Home to over 300 retailers, a bustling food precinct and unique cultural experiences, MC is where the city comes to shop, eat and connect. And it's expanding!

A strong people leader, you will provide leadership to the Integrated Services Team and broader Centre Management Team, by assisting the Senior Operations Manager in setting the vision and strategies for the team to deliver upon, whilst driving a culture of high performance and constant improvement.

It is essential that the Operations Manager be connected to the broader business of other GPT departments, Metro train station and retailers within the asset to provide assistance as required.

What you will be doing

• Managing the Integrated service team and contract, providing leadership and guidance to ensure that activities are prioritised and efficiently completed, with a strong focus on customer service and high standards.
• Driving the safety culture across the asset, ensuring compliance with health and safety procedures and that safety incident reporting is completed, actioned and closed out.
• Ensuring compliance with Environmental and OH&S requirements including contractor induction, the preparation of site specific risk management plans and review of contractor supplied Safe Work Method Statements.
• Assisting with managing the operational and non-recoverable expenditure budget and short/long term capital forecasting, incl. setting annual budgets, reforecasting as required and presenting asset plan updates.
• Providing guidance to the Capital Works and the Operations team in the compilation and delivery of the centre's expense budgets in line with targets set.
• Participating in sustainability forums and tenant engagement strategies as well as establish relationships with key stakeholders to drive social sustainability including Melbourne City Council networks, Metro Trains and Vic Police.
• Nominating for approval and implementing projects and programs to improve the property's performance and assuming accountability for delegated projects, ensuring they are integrated and completed with minimum interruption to the building.
• Maintaining compliance with all relevant statutory authorities and enact sound engineering practices in relation to maintenance of the asset.
• Taking accountability for all emergency, crisis and risk management training programs including emergency evacuation procedures and other crisis management situations.
• Driving overall property presentation standards including cleaning, security, customer service and maintenance.
• Participating in the late night/weekend shift roster

What makes you stand out

You will have had significant experience in a similar role within a large, retail focused asset, managing multi-project programs of work of varying levels of complexity and be comfortable providing guidance to diverse teams.

You will have vast experience in contract management and administration and be able to form effective working relationships across varied stakeholder groups.

With experience in the critical analysis of building performance, you will be able to manage OPEX budgets and general P&L and have familiarity with NABERS, NGER's and other related sustainability related measurement and reporting obligations.

This is a multifaceted role, in one of Australia's busiest centres and would suit a passionate operations manager, who is able to draw upon various sources of data to identify, communicate and correct trends in operational performance.

What makes us stand out

• Enjoy flexible working arrangements and generous leave options.
• Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
• Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
• Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
• Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

We know the power of a great experience

• Ranked 5th in the 2025 Gender Equality Global Report released by Equileap.
• Placed 1st of real estate investment trusts in the S&P Global Corporate Sustainability Assessment 2025 Yearbook.
• Earned a silver ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
• Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.
• Committed to our second Stretch Reconciliation Action Plan (RAP).

GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds.