Operations Manager

Servus Group; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Servus Group in Melbourne is seeking an experienced Operations Manager to lead on-site operations, ensuring services are delivered safely, efficiently, and to client expectations. You will manage site teams, schedule work, monitor performance, coordinate resources to meet SLAs, implement and refine processes, and drive continuous improvement while maintaining regulatory compliance.

The role requires a Licensed Plumber with 8+ years’ experience, backflow/TMV certification, strong communication,

Qualifications

• Licensed Plumber with 8+ years industry experience.
• Backflow & TMV certification.
• Current Victorian plumbing registration/licence.
• Maintenance plumbing experience in commercial environments.
• Gas-fitting experience and knowledge of compliance requirements.
• Proven ability to manage jobs end-to-end, including quoting and reporting.
• Excellent fault-finding and problem-solving skills.
• Strong communication and client relationship skills.
• Ability to work independently while contributing to a team environment.
• Experience working in commercial buildings, plant rooms, and complex systems (highly regarded).
• Experience mentoring apprentices or junior plumbers (highly regarded).
• Current driver’s licence.

Responsibilities

• Oversee day-to-day operations on-site.
• Manage site teams and organise work schedules.
• Monitor performance and coordinate resources to meet SLAs.
• Implement and refine operational processes and ensure compliance.
• Drive continuous improvement across operations.
• Collaborate with senior leadership, clients and vendors.
• Prepare regular reports and manage budgets.
• Support a culture of safety, quality and inclusion.

Skills

Licensed plumber

Backflow certification

TMV certification

Victorian plumbing registration

Maintenance plumbing

Gas-fitting

Job quoting and reporting

Fault-finding

Communication

Independent work

Commercial buildings experience

Mentoring apprentices

Driver’s license

Job description

Company Description

Servus Group is committed to revitalising people and assets through consistent, high-quality service. The organisation focuses on creating well-maintained, efficient, and safe environments for its clients. The team at Servus Group work collaboratively to deliver reliable, responsive operational solutions. The company values integrity, accountability, and continuous improvement in all aspects of service delivery. Joining Servus Group means contributing to meaningful, tangible outcomes for both clients and communities.

Role Description

This is a full-time, on-site Operations Manager role based in Melbourne, VIC. The Operations Manager will oversee day-to-day operations, ensuring services are delivered safely, efficiently, and in line with company standards and client expectations. Responsibilities include managing site teams, organising work schedules, monitoring performance, and coordinating resources to meet service-level agreements. The role will involve implementing and refining operational processes, maintaining compliance with relevant regulations, and driving continuous improvement initiatives. The Operations Manager will collaborate with senior leadership, clients, and vendors, prepare regular reports, manage budgets, and support a culture of safety, quality, and inclusion across all operational activities.

Qualifications

• Licensed Plumber with 8+ years industry experience
• Backflow & TMV certification
• Current Victorian plumbing registration/licence
• Strong maintenance plumbing experience, ideally across commercial environments
• Gas-fitting experience and knowledge of compliance requirements
• Proven ability to manage jobs end-to-end, including quoting and reporting
• Excellent fault-finding and problem-solving skills
• Strong communication and client relationship skills
• Ability to work independently while contributing to a team environment
• Experience working in commercial buildings, plant rooms, and complex systems (highly regarded)
• Experience mentoring apprentices or junior plumbers (highly regarded)
• Current driver’s licence