Operations Manager

Capability Support Services; Brisbane; A distancia; AUD 108.000 - 132.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Competitive salary

Award-winning employer

Innovative tech environment

National expansion

Supportive culture

Meaningful impact

Descripción de la vacante

Capability Support Services in Brisbane, QLD is seeking an experienced Operations Manager to lead our Allied Health and NDIS operations. This hands-on role directs daily workflows, teams and systems to ensure efficient service delivery from anywhere in Australia.

You'll partner with clinical leaders and administration, drive continuous improvement, and help scale our proprietary CRM and AI-powered dashboards as the organisation expands nationally.

Formación

• 3–5 years' experience in operations management within allied health, healthcare, disability or NDIS services.
• Demonstrated experience leading and supporting teams.
• Strong organisational, communication and problem-solving skills.
• Experience using CRM systems and digital platforms.

Responsabilidades

• Lead and oversee daily operations across multidisciplinary services.
• Collaborate with General Manager to implement priorities and initiatives.
• Mentor and support administration, intake and operational teams.

Conocimientos

Operations management

Team leadership

Process improvement

CRM proficiency

Communication

Herramientas

CRM software

AI dashboards

Descripción del empleo

Capability Support Services - Brisbane QLD

Operations Manager | Allied Health & NDIS

$120,000 + Superannuation | Full-Time | 100% Remote

Join an Award-Winning Allied Health Organisation Expanding Nationally!

Capability Support Services (CSS) is a rapidly growing, award-winning, NDIS-registered multidisciplinary allied health organisation delivering Positive Behaviour Support, Psychology, Occupational Therapy, Speech Pathology and Physiotherapy.

At CSS, innovation, people and culture are at the heart of everything we do. From developing our own proprietary CRM to implementing AI-powered clinical dashboards, we're passionate about challenging traditional approaches and creating smarter ways of working.

With an expanding multidisciplinary workforce and exciting plans for national growth, we're looking for an experienced and enthusiastic Operations Manager to join our leadership team and help shape our next chapter.

About the Role

Reporting directly to the General Manager, you'll oversee daily operations, support our growing teams and ensure our systems, processes and workflows run seamlessly.

This is a hands-on leadership role where you'll work closely with administration teams, practitioners and clinical leaders to drive operational excellence, strengthen collaboration and implement continuous improvements.

Key Responsibilities

• Lead and oversee daily operations across our multidisciplinary services.
• Work closely with the General Manager to implement organisational priorities and initiatives.
• Manage, mentor and support administration, intake and operational teams.
• Attend therapist case review meetings and coordinate operational follow-up actions.
• Ensure effective communication and collaboration between practitioners, clinical leaders and administration.
• Oversee operational workflows, including referrals, onboarding, practitioner allocation and service coordination.
• Identify inefficiencies and implement improvements to systems and processes.
• Support the development and implementation of our proprietary CRM, AI-powered dashboards and workflow automation.
• Monitor operational performance, team accountability and service delivery efficiency.
• Help develop scalable processes and operational structures to support national expansion.

About You

We're looking for a proactive, organised and people-focused leader who enjoys solving problems, improving processes and being part of a growing organisation.

You'll bring:

• Minimum 3 to 5 years' experience in operations management, ideally within allied health, healthcare, disability or NDIS services.
• Demonstrated experience leading and supporting teams.
• Strong organisational, communication and problem-solving skills.
• Experience managing operational workflows and improving business processes.
• Confidence using CRM systems and digital platforms.
• A collaborative, hands-on leadership style.
• A passion for innovation, continuous improvement and team development.

Why Join CSS?

• $120,000 + superannuation: Competitive remuneration.
• 100% remote: Enjoy the flexibility of working from home.
• Award-winning organisation: Join a recognised and rapidly growing allied health provider.
• Innovation-driven culture: Work with proprietary CRM technology, AI-powered systems and forward-thinking teams.
• Exciting national expansion: Help build the systems and teams supporting our next stage of growth.
• Supportive leadership and culture: Join a collaborative environment where ideas are valued, achievements are celebrated and people genuinely support one another.
• Meaningful impact: Play an important role in shaping the future of CSS.

Capability Support Services

Empowering People. Building Capability. Driving Innovation.