Operations Manager

Lifestyle Solutions (Aust) Ltd.; Alice Springs; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Salary packaging benefits

Relocation support to Alice Springs

Professional development

Leadership opportunity

Job summary

Lifestyle Solutions (Aust) Ltd. is seeking an experienced Operations Manager to lead our Alice Springs disability services. You will drive safe, compliant, and high-quality supports, empowering people to live the life they choose.

You will mentor frontline teams, drive service excellence, ensure NDIS compliance, and shape regional growth while building strong stakeholder relationships. This full-time role offers development support and relocation to Alice Springs.

Qualifications

• Experience leading operational teams.
• Strong understanding of person-centred service delivery.
• Excellent communication and stakeholder engagement.
• Experience managing compliance, quality, and risk.
• Inspire, support and develop others.
• Commitment to positive outcomes for people with disability.

Responsibilities

• Lead, mentor, and develop frontline leaders and teams.
• Drive service excellence and continuous improvement.
• Ensure compliance with NDIS standards and legislations.
• Manage operational performance, risk, and quality outcomes.
• Build relationships with participants, families and stakeholders.
• Support workforce planning, recruitment and development.
• Contribute to regional strategic growth and operational success.

Skills

Leadership experience

Person-centred service delivery

Stakeholder engagement

Compliance, quality and risk

Staff development & mentoring

Job description

• Access to Salary Packaging options of over $15k + extra options for remote areas

Lead, Inspire and Make a Lasting Impact

At Lifestyle Solutions, we believe everyone deserves the opportunity to pursue their potential. We are seeking an experienced and passionate Operations Manager - Disability Services to lead our Alice Springs operations and drive exceptional outcomes for the people we support.

This is an exciting opportunity for a strong people leader who is committed to delivering high-quality, person-centred services while supporting and developing high-performing teams.

About the Role

As the Operations Manager, you will provide leadership across disability support services in Alice Springs, ensuring the delivery of safe, compliant, and high-quality supports that empower people to live the life they choose.

Your responsibilities will include:

• Leading, mentoring, and developing frontline leaders and teams.
• Driving service excellence and continuous improvement initiatives.
• Ensuring compliance with NDIS standards, legislative requirements, and organisational policies.
• Managing operational performance, risk, and quality outcomes.
• Building and maintaining strong relationships with participants, families, and stakeholders.
• Supporting workforce planning, recruitment, and employee development.
• Contributing to strategic growth and operational success within the region.

About You

You are a confident and capable leader with experience within the disability, community services, health, or human services sector.

You will bring:

• Demonstrated leadership experience managing operational teams.
• Strong understanding of person-centred service delivery.
• Excellent communication and stakeholder engagement skills.
• Experience managing compliance, quality, and risk.
• The ability to inspire, support, and develop others.
• A commitment to delivering positive outcomes for people with disability.

What's on Offer?

• Competitive salary package negotiated based on your skills and experience.
• Access to Salary Packaging benefits of over $15,900 per annum, allowing you to increase your take-home pay. Extra options for remote areas available also!
• Opportunity to lead a passionate and dedicated team.
• Ongoing professional development and leadership support.
• Meaningful work that positively impacts the lives of people with disability.
• Relocation opportunity to live and work in the unique and vibrant community of Alice Springs.
• Current Driver's Licence.
• NDIS Worker Screening Clearance (or ability to obtain).
• National Police Check.
• First Aid and CPR Certificate
• Evidence of relevant qualifications and/or industry experience.

Our Purpose

Lifestyle Solutions are now part of the Independence Australia Group!

At Independence Australia, we create opportunities for people to live with independence and realise their potential. Guided by our values of Be Supportive, Be Excellent, and Be Proud, we're committed to delivering meaningful outcomes for our customers, communities, and employees.