Operations Leader - 3PL & Customer Growth

DHL; City of Melbourne; On-site; Confidential; Full time

Benefits offered by this job

World class training

Staff events and recognition

Annual bonuses and merit reviews

DHL Group shares at discount

Perkbox discounts

Job summary

DHL Supply Chain Australia is seeking an experienced operations leader to guide a large team in Melbourne, driving performance and customer value. You will partner with customers and internal stakeholders to deliver innovative logistics solutions and growth opportunities.

This role emphasizes strategic planning, resource optimization, and strong relationship management to ensure timely delivery and exceptional service across a dynamic supply chain environment.

Qualifications

• Experience in a 3PL warehouse or transport environment.
• Familiarity with automated warehouses (desirable).
• Proven performance management and leadership experience.
• Strong ability to build and maintain customer relationships.

Responsibilities

• Lead operations and ensure customer satisfaction and success.
• Manage and develop a large operational team with a growth focus.
• Allocate resources to meet objectives and optimize productivity.
• Guide coordinators to achieve customer success and overall targets.
• Build and maintain strong customer relationships and meet needs.
• Meet time-specific deadlines with urgency and commitment.

Skills

Operations leadership

Performance management

Customer relationship management

People leadership

Strategic planning

Tools

Manhattan WMS

Job description

DHL Supply Chain Australia is seeking an experienced operations leader to guide a large team in Melbourne, driving performance and customer value. You will partner with customers and internal stakeholders to deliver innovative logistics solutions and growth opportunities.

This role emphasizes strategic planning, resource optimization, and strong relationship management to ensure timely delivery and exceptional service across a dynamic supply chain environment.