Operations Lead, Third-Party Underwriting Delivery

Liberty Specialty Markets; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Liberty Specialty Markets is seeking an Operations Lead - Third Party in Sydney, Australia. You will lead day-to-day underwriting operations, coach teams, and oversee offshore service delivery. The role emphasizes quality, controls, and continuous improvement to support scalable business outcomes.

You will collaborate with Underwriting, Finance, and Risk teams to ensure operational resilience and data quality, while managing process changes, training, and performance against service levels.

Qualifications

• Demonstrated leadership of operational teams in underwriting/insurance.
• Experience coordinating offshore/outsourced service delivery.
• Strong focus on data quality, controls and process improvements.

Responsibilities

• Coordinate day-to-day underwriting operations activities to meet SLAs and quality standards.
• Act as escalation point for complex processing, business exceptions and service delivery concerns.
• Lead training and coaching for Operations Associates and Underwriting Assistants.
• Monitor workloads, backlogs and capacity; drive continuous improvement and operational resilience.
• Support system changes, governance, and cross-functional projects affecting operations.

Skills

Leadership

Underwriting ops

Data quality

Process improvement

Stakeholder management

Education

HSC (or equivalent) essential

Tertiary qualifications desirable

Tools

Microsoft Office

Job description

Liberty Specialty Markets is seeking an Operations Lead - Third Party in Sydney, Australia. You will lead day-to-day underwriting operations, coach teams, and oversee offshore service delivery. The role emphasizes quality, controls, and continuous improvement to support scalable business outcomes.

You will collaborate with Underwriting, Finance, and Risk teams to ensure operational resilience and data quality, while managing process changes, training, and performance against service levels.