Operations Coordinator

Pacific Automotive Holdings; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

40% off SIXT rentals worldwide

Mercedes-Benz discounts

Job summary

Pacific Automotive Holdings – Castle Hill NSW is seeking an Operations Coordinator to act as the link between our Operations Team and NSW branch networks, driving efficiency, workforce coordination, compliance, and consistent service standards across multiple sites in NSW.

You will visit branches weekly to audit performance, coordinate rosters and staffing, monitor KPIs and safety metrics, manage fleet movements, respond to requests, and lead process improvements that support rapid growth while

Qualifications

• Experience in operations coordination, workforce planning or multi-site operations
• Ability to manage competing priorities independently and escalate when needed
• Confidence holding managers and frontline teams to a standard
• Valid driver’s licence and willingness to travel across NSW, including regional trips
• Availability for peak periods and some weekends

Responsibilities

• Visit branches weekly to audit, coach and hold teams to SIXT standards
• Work with Branch Managers to deliver efficient daily operations and consistent service
• Support fleet readiness, vehicle movements and quality checks
• Identify gaps and coordinate timely solutions
• Support branches during peak periods and disruptions
• Respond promptly to branch requests, emails and tickets, and close every action
• Coordinate rosters and staffing across branches
• Identify shortages and arrange suitable coverage
• Move resources between locations to meet business priorities
• Manage utilisation and labour costs, escalating concerns early
• Promote a safety-first culture across the network
• Support compliance with company policies, procedures and WHS requirements
• Run inspections, hazard identification, incident reporting and corrective actions
• Maintain accurate compliance documentation and address operational risks
• Prepare weekly and monthly operational reports
• Track branch KPIs, staffing levels and service standards
• Consolidate branch information and identify trends, with recommended actions
• Maintain accurate trackers and dashboards
• Support operational projects, new systems and ad-hoc priorities
• Streamline processes and drive consistent practices across branches
• Collaborate with internal departments to resolve issues
• Recommend practical improvements to productivity, workforce coordination and customer satisfaction
• We’re looking for someone organised, adaptable, proactive and confident working with people across multiple locations.
• Experience in operations coordination, workforce planning or multi-site operations
• Ability to manage competing priorities independently and escalate when needed
• Confidence holding managers and frontline teams to a standard
• Strong Excel, Outlook and reporting skills, with sharp attention to detail
• Valid driver’s licence and willingness to travel across NSW, including regional trips
• Availability for peak periods and some weekends
• WHS or compliance experience
• Rostering or resource allocation
• Car rental, automotive, transport or logistics background

Skills

Excel

Outlook

Reporting

Job description

Pacific Automotive Holdings – Castle Hill NSW

Are you a natural problem-solver who thrives in a fast-paced environment? Do you enjoy coordinating people, improving processes and keeping operations running smoothly?

We’re seeking a motivated, hands-on Operations Coordinator to join our Operations team. You’ll be the link between our Operations Team and branch teams across NSW, driving efficiency, workforce coordination, compliance and consistent service standards.

This role offers real exposure to multi-site operations and the chance to contribute to the continued growth of SIXT NSW.

Key Responsibilities

Operational Coordination & Branch Support

Visit branches weekly to audit, coach and hold teams to SIXT standards

Work with Branch Managers to deliver efficient daily operations and consistent service

Support fleet readiness, vehicle movements and quality checks

Identify gaps and coordinate timely solutions

Support branches during peak periods and disruptions

Respond promptly to branch requests, emails and tickets, and close every action

Workforce Planning & Staffing

Coordinate rosters and staffing across branches

Identify shortages and arrange suitable coverage

Move resources between locations to meet business priorities

Manage utilisation and labour costs, escalating concerns early

Health, Safety & Compliance

Promote a safety-first culture across the network

Support compliance with company policies, procedures and WHS requirements

Run inspections, hazard identification, incident reporting and corrective actions

Maintain accurate compliance documentation and address operational risks

Performance Monitoring & Reporting

Prepare weekly and monthly operational reports

Track branch KPIs, staffing levels and service standards

Consolidate branch information and identify trends, with recommended actions

Maintain accurate trackers and dashboards

Process Improvement & Business Support

Support operational projects, new systems and ad-hoc priorities

Streamline processes and drive consistent practices across branches

Collaborate with internal departments to resolve issues

Recommend practical improvements to productivity, workforce coordination and customer satisfaction

What You Bring

We’re looking for someone organised, adaptable, proactive and confident working with people across multiple locations.

Experience in operations coordination, workforce planning or multi-site operations

Ability to manage competing priorities independently and escalate when needed

Confidence holding managers and frontline teams to a standard

Strong Excel, Outlook and reporting skills, with sharp attention to detail

Valid driver’s licence and willingness to travel across NSW, including regional trips

Availability for peak periods and some weekends

Highly Regarded

WHS or compliance experience

Rostering or resource allocation

Car rental, automotive, transport or logistics background

What You’ll Get

Direct exposure to operational leadership during a major growth phase

Up to 40% off SIXT rentals worldwide

Employee benefits including Mercedes-Benz discounts and complimentary servicing (T&Cs apply)

Training and a clear career pathway

A supportive team and a globally recognised brand

Ready to Take on the Challenge?

If you’re passionate about operations, thrive on solving problems and want a role where no two days are the same, we’d love to hear from you.

Join SIXT NSW and help us raise the standard across a fast-growing branch network.

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