Customer Experience Agent / Vehicle Detailer

Pacific Automotive Holdings; Gosford; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Sales incentive program

Employee rental discounts (up to 40%)

Training and development

Career progression opportunities

Variety in work

Supportive team environment

Global brand experience

Job summary

SIXT Australia is hiring a Customer Experience Agent / Vehicle Detailer at our Gosford/Charmhaven locations. You’ll blend customer service with hands-on vehicle detailing and daily branch operations to ensure top-quality rentals.

Join a global car rental brand that values a positive attitude, reliability and a willingness to learn. Expect a dynamic, team-based environment with opportunities for growth and incentives.

Qualifications

• Experience in customer service, retail, hospitality or vehicle detailing preferred.
• Willingness to learn and flexibility for a 7-day rotating roster.
• Current, unrestricted full Australian driver’s licence.

Responsibilities

• Deliver exceptional customer service throughout the rental experience.
• Manage bookings, collections, returns and customer inquiries.
• Identify needs and promote vehicle upgrades and additional rental products.
• Achieve individual and branch sales and customer service targets.
• Wash, vacuum, clean and detail vehicles to SIXT standards.
• Inspect vehicles, record damage and ensure readiness for customer collection.
• Support fleet management and daily branch operations.

Skills

Customer service

Sales

Communication

Attention to detail

Multitasking

Driver's license

Job description

Customer Experience Agent / Vehicle Detailer

At SIXT Australia, we're passionate about delivering exceptional customer experiences and making every journey better. As a leading global car rental brand, we combine quality vehicles, innovative mobility solutions and outstanding service to deliver a rental experience that stands out.

100% owned by the NRMA, SIXT Australia brings together international innovation with the trust and reliability of one of Australia's most respected brands. Every day, thousands of customers rely on us, and our team plays a vital role in delivering great service and keeping our operations running smoothly.

As we continue to grow, we're looking for energetic, reliable and customer-focused individuals to join our teams across Gosford and Charmhaven.

About SIXT Australia

At SIXT Australia, we're passionate about delivering exceptional customer experiences and making every journey better. As a leading global car rental brand, we combine quality vehicles, innovative mobility solutions and outstanding service to deliver a rental experience that stands out.

100% owned by the NRMA, SIXT Australia brings together international innovation with the trust and reliability of one of Australia's most respected brands. Every day, thousands of customers rely on us, and our team plays a vital role in delivering great service and keeping our operations running smoothly.

As we continue to grow, we're looking for energetic, reliable and customer-focused individuals to join our teams across Gosford and Charmhaven.

About the Role

Love working with people and cars? Looking for a role where no two days are the same?

We're seeking motivated individuals to join SIXT in a dual Customer Experience Agent / Vehicle Detailer role, combining customer service, sales, vehicle detailing and daily branch operations.

You'll be the friendly face of SIXT, assisting customers with their rental needs while also getting hands‑on to ensure our vehicles are clean, well‑presented and ready for the road.

If you enjoy variety, thrive in a team environment and take pride in delivering great service, this could be the opportunity for you!

Key Responsibilities

• Deliver friendly, professional and exceptional customer service throughout the rental experience.
• Manage bookings, rental agreements, vehicle collections, returns and customer enquiries.
• Identify customer needs and confidently promote vehicle upgrades, protection options and additional rental products.
• Work towards achieving individual and branch sales and customer service targets.
• Wash, vacuum, clean and detail vehicles to SIXT's quality and presentation standards.
• Inspect vehicles, record damage and ensure they are ready for customer collection.
• Assist with daily fleet management, vehicle movements, pick‑ups and deliveries when required.
• Maintain accurate rental records and complete general administrative tasks.
• Support branch operations and maintain a clean, safe and organised workplace.
• Work collaboratively with your team, switching between customer service and vehicle detailing duties as required.

What Do We Need From You?

We're looking for people with a positive attitude, strong work ethic and willingness to learn.

• A passion for customer service and sales, with the motivation to achieve targets and earn incentives.
• Excellent communication skills and a friendly, confident approach.
• Willingness to undertake hands‑on vehicle cleaning and detailing.
• Strong attention to detail and the ability to multitask in a busy environment.
• Good computer skills and confidence in learning new systems.
• Previous experience in customer service, retail, hospitality, sales or vehicle detailing (preferred but not essential).
• A current, unrestricted full Australian driver's licence.
• Full working rights in Australia.
• Flexibility to work across a 7‑day rotating roster, including weekends.
• Willingness to support nearby branches when operationally required.

No car rental experience? No problem! We provide training and value individuals who are motivated, dependable and ready to learn.

What's In It for You?

• Sales incentive program - Opportunities to earn additional income through sales performance.
• Up to 40% off SIXT car rentals worldwide - Enjoy employee rental discounts.
• Training and development - Build your skills across customer service, sales and vehicle operations.
• Career progression opportunities - Develop your career and explore opportunities to grow within the business.
• Variety in your work - Enjoy a mix of customer interaction, sales and hands‑on vehicle detailing.
• Supportive team environment - Work alongside a motivated and collaborative team.
• Global brand experience - Be part of an internationally recognised car rental brand.