Customer Experience Agent

Pacific Automotive Holdings; Wollongong City Council; Sur place; AUD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Sales incentives

Rental discounts

Employee benefits

Training & development

Career progression

Variety in work

Supportive team

Global brand

Résumé du poste

SIXT Australia is hiring Customer Experience Agents in Wollongong. Be the friendly face of SIXT, assist customers with rentals, recommend products and ensure a smooth, positive rental experience. This role focuses on delivering outstanding service while driving sales in a fast-paced branch environment.

Ideal candidates are energetic, client-focused, reliable, and ready to learn. Full Australian driver’s licence and working rights are essential; the role operates on a 7-day rotating roster with

Qualifications

• Customer service experience or sales background preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a busy environment.
• Proactive problem solving and a positive attitude.
• Current, unrestricted Australian driver’s licence and full working rights in Australia.

Responsabilités

• Deliver friendly, professional and exceptional service throughout the rental experience.
• Manage bookings, agreements, vehicle collections and returns.
• Identify customer needs and promote upgrades and additional products.
• Work towards sales and customer service targets for the branch.
• Explain rental terms clearly and complete documentation accurately.
• Support daily branch operations and fleet coordination.

Connaissances

Customer service

Sales

Communication

Multitasking

Teamwork

Description du poste

Pacific Automotive Holdings – Wollongong NSW

At SIXT Australia, we're passionate about delivering exceptional customer experiences and making every journey better. As a leading global car rental brand, we combine quality vehicles, innovative mobility solutions and outstanding service to deliver a rental experience that stands out.

Operating under the globally recognised SIXT brand, our team is committed to delivering quality service, maintaining high operational standards and creating memorable customer experiences.

As we continue to grow, we're looking for energetic, reliable and customer-focused individuals to join our team in Wollongong.

About SIXT Australia

At SIXT Australia, we're passionate about delivering exceptional customer experiences and making every journey better. As a leading global car rental brand, we combine quality vehicles, innovative mobility solutions and outstanding service to deliver a rental experience that stands out.

Operating under the globally recognised SIXT brand, our team is committed to delivering quality service, maintaining high operational standards and creating memorable customer experiences.

As we continue to grow, we're looking for energetic, reliable and customer-focused individuals to join our team in Wollongong.

About the Role

Love working with people? Enjoy sales and delivering great customer service? Looking for a role where no two days are the same?

We're seeking motivated individuals to join SIXT as Customer Experience Agents, playing an important role in delivering exceptional customer service, driving sales and supporting daily branch operations.

You’ll be the friendly face of SIXT, assisting customers with their rental needs, recommending suitable products and services, and ensuring every customer enjoys a smooth and positive rental experience.

If you enjoy working in a fast-paced environment, thrive in a team and take pride in delivering great service, this could be the opportunity for you!

Key Responsibilities

• Deliver friendly, professional and exceptional customer service throughout the rental experience.
• Manage bookings, rental agreements, vehicle collections, returns and customer enquiries.
• Identify customer needs and confidently promote vehicle upgrades, protection options and additional rental products.
• Work towards achieving individual and branch sales and customer service targets.
• Explain rental terms, conditions and vehicle features clearly to customers.
• Process payments, complete rental documentation and maintain accurate records.
• Assist with vehicle inspections, documenting existing damage and completing vehicle handovers.
• Support daily branch operations, fleet coordination and vehicle movements when required.
• Handle customer enquiries and resolve concerns professionally and efficiently.
• Maintain a clean, safe and organised branch environment.
• Work collaboratively with the team to ensure smooth branch operations and a positive customer experience.

What Do We Need From You?

We’re looking for people with a positive attitude, strong work ethic and willingness to learn.

• A passion for customer service and sales, with the motivation to achieve targets and earn incentives.
• Excellent communication and interpersonal skills with a friendly, confident approach.
• Strong attention to detail and the ability to multitask in a busy environment.
• Good computer skills and confidence in learning new systems.
• Strong problem-solving skills and a proactive approach to customer needs.
• Previous experience in customer service, retail, hospitality or sales (preferred but not essential).
• A current, unrestricted full Australian driver’s licence.
• Full working rights in Australia.
• Flexibility to work across a 7-day rotating roster, including weekends.
• Willingness to support nearby branches when operationally required.

No car rental experience? No problem! We provide training and value individuals who are motivated, dependable and ready to learn.

What's In It for You?

• Sales incentive program – Opportunities to earn additional income through sales performance.
• Up to 40% off SIXT car rentals worldwide – Enjoy employee rental discounts.
• Employee Benefits – Enjoy exclusive Mercedes-Benz discounts, complimentary servicing options and finance benefits (T&Cs apply).
• Training and development – Build your skills across customer service, sales and branch operations.
• Career progression opportunities – Develop your career and explore opportunities to grow within the business.
• Variety in your work – Enjoy a dynamic role involving customer interaction, sales and daily branch operations.
• Supportive team environment – Work alongside a motivated and collaborative team.
• Global brand experience – Be part of an internationally recognised car rental brand.

Ready to Join SIXT?

If you’re energetic, customer-focused, reliable and enjoy delivering exceptional service, we’d love to hear from you!