Operations Coordinator

Signal Brands Australia Pty Ltd; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Signal Brands Australia is seeking an organised Operations Coordinator to join the team. The role sits across Head Office and the retail network, collaborating with HR, suppliers and store teams to keep day-to-day operations running smoothly.

You will manage office admin, travel, maintenance and retail support while driving improvements across the business. The successful candidate will be proactive, detail-oriented and comfortable coordinating across a multi-site network, delivering reliable

Qualifications

• Experienced in operations, administration or retail support across multiple locations.
• Highly organised and able to manage competing priorities independently.
• Proactive with ownership mindset and able to follow through to completion.
• Strong communication skills with people at all levels.

Responsibilities

• Head Office Operations: manage reception, office presentation, staff and visitor experience and general administration.
• Travel Management: coordinate interstate and international travel, bookings and expense reconciliation.
• Store & Office Maintenance: coordinate repairs, liaise with suppliers and resolve issues.
• Retail Operations Support: coordinate stock transfers, manage supplies and support store queries.
• Stakeholder Management & Continuous Improvement: link Head Office with stores and drive process improvements.

Skills

Organised

Proactive

Strong communication

Multi-site coordination

Customer service

Tools

Microsoft Office

Job description

Signal Brands Australia is a growing fashion business and licensed distributor, bringing some of the world’s most recognised fashion brands to life across Australia and New Zealand.

Our portfolio includes GUESS and rag & bone with the business operating across retail, wholesale and ecommerce.

We are a hands-on and collaborative business where people work closely across teams to get things done. As we continue to grow, we are looking for people who take ownership, are proactive and enjoy being part of a fast-paced fashion environment.

We are looking for an organised, proactive and hands-on Operations Coordinator to join Signal Brands Australia.

This is a varied role that sits across our Head Office and retail network, helping keep the day-to-day operation of the business running smoothly. You will work closely with our Head of Retail and Business Operations Manager, as well as teams across the business, stores and external suppliers.

This role would suit someone who enjoys being the person who gets things done, someone who can see what needs to happen, bring the right people together, and follow things through to completion.

What you will be doing

Head Office Operations

Own the day-to-day running of Head Office, including reception, office presentation and staff and visitor experience.

Manage Head Office administration, correspondence, records, supplies and procurement.

Coordinate meetings, events, lunches, functions and promotional activities.

Support new Head Office employee onboarding in partnership with HR.

Maintain the Showroom and meeting rooms.

Travel Management

Coordinate interstate and international travel, including flights, accommodation, transfers and ground transport.

Manage travel bookings, budgets, approvals and expense reconciliation.

Work with travel agents and preferred suppliers.

Prepare clear itineraries and support employees with changes or last-minute travel requirements.

Store & Office Maintenance

Coordinate repairs, maintenance, cleanliness and facilities across Head Office.

Liaise with suppliers and service providers to resolve issues quickly.

Coordinate store maintenance across the retail network and follow issues through to resolution.

Act as the first point of contact for stores and Head Office when maintenance issues arise.

Retail Operations Support

Coordinate stock transfers between stores and the warehouse.

Manage stationery, cleaning supplies and equipment ordering across the retail network.

Support store-level administrative and customer service queries.

Administer the Retail Incentive Program and support loyalty programs and in-store promotions.

Prepare and analyse sales and performance reporting.

Support retail security measures and assist with inventory discrepancy and theft investigations.

Help roll out new policies, procedures and initiatives across the store network.

Coordinate promotional events and sales campaigns with Marketing.

Stakeholder Management & Continuous Improvement

Act as a key link between Head Office and our retail stores.

Bring the right people together to resolve operational issues and take ownership until they are closed out.

Build strong relationships with store managers, suppliers, and external providers.

Identify opportunities to improve processes and ways of working.

Keep documentation, templates and processes up to date as the business grows.

About you

We’re looking for someone who is:

Experienced in operations, administration or retail support, ideally across multiple locations.

Highly organised and able to manage competing priorities independently.

Proactive and comfortable taking ownership without waiting to be directed.

A strong communicator who can work confidently with people at all levels.

Comfortable coordinating across Head Office and a multi-site retail network.

Customer-focused, professional and solutions-oriented.

Confident with Microsoft Office, particularly Outlook, Word and Excel.

Methodical, accurate and able to stay on top of detail.

Comfortable working autonomously while also being a strong team player.

Confident in resolving issues and bringing matters through to completion.

Experience across Australian and New Zealand operations would be an advantage.

Why this role?

This is a great opportunity for someone who wants a role with variety, ownership and genuine visibility across the business.

You’ll have the opportunity to work across Head Office, retail operations, suppliers and multiple departments, with no two days looking exactly the same.

If you’re someone who naturally spots what needs to be done, enjoys solving problems and takes pride in keeping things running smoothly, we’d love to hear from you.

Signal Brands is a full-service licensee managing a portfolio of globally recognised brands. With over 25 years’ experience across handbags, small leather goods, and luggage, we deliver end-to-end solutions from design and production to merchandising, marketing, sales, and distribution. Our vertically integrated model enables agility, supported by strong wholesale and retail networks.

Established in 2017, Signal Brands Australia and New Zealand connect leading global brands with consumers across apparel and accessories, driven by a collaborative, people-first culture.

Our brands include GUESS and Rag & Bone, known for their global reach, craftsmanship, and contemporary style.

What can I earn as an Operations Coordinator