Operations Coordinator

Cleanaway Waste Management; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Cleanaway is seeking an experienced Operations Coordinator to join the Willawong site in Brisbane, delivering services as scheduled and meeting contracted requirements to a high standard.

You will support the operations team, lead field activities, and drive improvements across transport and logistics with a strong focus on safety, communication, and organizational excellence.

Qualifications

• Proactive, forward-thinking demeanor with a can-do attitude.
• Strong analytical skills to interpret operational data and identify trends.
• Experience with logistics operations and route planning is advantageous.
• Excellent communication and stakeholder management in a fast-paced environment.

Responsibilities

• Act as first contact for day-to-day operational activities to improve service delivery.
• Conduct regular ride-alongs with drivers to identify efficiency opportunities.
• Visit sites for risk assessments and safety/compliance checks.
• Booking repairs and coordinating maintenance for assets.
• Data entry of run sheets and reporting with high accuracy.
• Monitor performance and identify productivity and service quality improvements.

Skills

Analytical skills

Logistics & route planning

Stakeholder engagement

Safety awareness

Time management

IT proficiency

Communication skills

Fieldwork

Driver interaction

Tools

Microsoft Office

Salesforce

Job description

The Opportunity

• Permanent Full-time Opportunity
• Based on site at Willawong
• Monday - Friday Day shift

We are excited to offer a seasoned Operations Coordinator an opportunity to join our team in Willawong, Brisbane. In this role, you will support the operations team to ensure services are delivered as scheduled and contracted requirements are consistently met to a high standard.

Your success will be anchored in your communication and organisational skills, including people management, fostering a safety-first culture, and understanding transport and logistics operations. You will be a hands-on operational leader who enjoys working closely with drivers, customers, and stakeholders to drive continuous improvement across the business.

Key Responsibilities Include

• Acting as the first point of contact for day-to-day miscellaneous operational activities, liaising with operational and management staff to continuously improve service delivery, resolve issues, and evaluate new work opportunities.
• Conducting regular ride-alongs with drivers to identify opportunities for operational efficiency, reinforce safe work practices, and support service excellence.
• Undertaking site visits to complete risk assessments, ensure compliance with safety requirements, and proactively address customer service concerns or operational challenges.
• Booking repairs and coordinating maintenance activities for company assets, ensuring equipment remains safe, compliant, and in good working condition.
• Completing data entry of run sheets, reporting, and various daily administrative activities with a high degree of accuracy.
• Monitoring operational performance and identifying opportunities to improve productivity, service quality, and customer satisfaction.

About You

You’ll bring a proactive, forward-thinking, and engaging demeanour with a genuine "can-do" attitude.

• Strong analytical skills with the ability to interpret operational data, identify trends, draw meaningful conclusions, and implement practical solutions.
• Understanding of logistics operations, GPS navigation systems, and geographical route planning will be advantageous.
• Confidence working in the field, building relationships with drivers and customers, and addressing operational issues as they arise.
• Experience conducting workplace inspections, risk assessments, or safety observations would be highly regarded.
• Exceptional personal presentation and communication skills.
• Proven ability to effectively manage competing priorities and work in a fast-paced operational environment.
• Intermediate IT skills with the ability to quickly learn new systems and technologies, including Microsoft Office Suite and Salesforce.

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading Health, Safety and Environment (HSE) performance. We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

Join us on our exciting journey towards a sustainable future.

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status. We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds. If you require any adjustments during the recruitment process, please contact us by emailing [e-mail].

Applications close: 21 Sep 2026 E. Australia Standard Time

Vacancy No

525309

Work Type

Permanent - Full Time

Location

Willawong QLD Australia, Darra QLD Australia

Categories

Drivers & Operators, Administration, Customer Service