Operations Clerk

Qantas; City of Melbourne; On-site; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Access to thousands of rewards

Travel discounts for staff

Wellbeing app and nutrition plan

Job summary

Qantas Jets Transport Express at Melbourne Airport is seeking an Operations Clerk to help manage daily and weekly booking capacity and deliver excellent customer service to internal and external stakeholders.

You will handle calls, emails, and airway bill connotations, while maintaining transport documentation and coordinating truck movements. You’ll thrive in a fast-paced logistics setting and contribute to a team-focused, high-performance culture.

Qualifications

• Excellent verbal and written communication skills.
• Demonstrated experience within the transport and logistics industry.
• Strong knowledge of Microsoft Office applications (Word, Excel, PowerPoint).
• The ability to thrive in a fast-paced, deadline-driven environment.
• Proactive, detail-oriented and well-organised with strong time management.

Responsibilities

• Manage daily and weekly booking capacity and deliver high-quality customer service.
• Handle phone calls and customer enquiries, respond to emails, and create connotes for airway bill bookings.
• Maintain transport documentation, verify system charges and ensure freight accuracy.
• Coordinate with truck drivers on docks and manage freight manifesting.

Skills

Communication skills

Transport & logistics experience

MS Office

Time management

Organisational skills

Tools

MS Office

Job description

In 2008, Qantas Freight Enterprises bought Jets Transport. Today we operate as a wholly owned but independently managed business. With unbeatable reliability, security and attention to detail, it’s no surprise we’re Australia’s road feeder of choice.

At Jets Transport we see expectations as a challenge and push forward knowing we’ve got back-up. High expectations are welcomed, and we’re always aiming for excellence. As a Full-time Long Distance Driver you will drive heavy (Road Ranger gearbox) vehicles over long distances, collecting and delivering freight between Sydney, Melbourne and Brisbane.

Job Description

• Enjoy the challenge of working in a fast-paced, operational environment
• Value collaboration and teamwork, contributing to a high‑performance culture where success is shared
• Casual opportunity based at the Melbourne Airport

JETS Transport Express

is the premium road transport provider to the aviation industry. When international air cargo touches down in Australia, we’re there to get it the rest of the way to its destination. Our interstate trucking services cover the domestic legs of international airfreight operations, driving between all the major cities from our hubs in Sydney, Melbourne, Brisbane, Coolangatta, Perth and Adelaide.

Today we operate as a wholly Qantas-owned but independently managed business. With unbeatable reliability, security and attention to detail, it’s no surprise we’re Australia’s road feeder of choice.

Operations Clerk

you will be responsible for ensuring daily and weekly booking capacity is effectively managed while delivering high-quality customer service. Duties include handling phone calls and customer enquiries, responding to emails, and accurately creating connotes for airway bill bookings. The position also involves maintaining transport documentation, verifying system charges, and ensuring freight accuracy. Regular liaison with truck drivers on the docks is required when manifesting freight and coordinating truck movements.

You will be a highly organised individual, who thrives on working in an environment driven by deadlines. You will also enjoy working with a group of individuals and be motivated by the prospect of working within a team to achieve goals. If you are customer-centric, enjoy working in a fast-paced environment and possess excellent time management skills, this could be the perfect opportunity for you.

You’ll have -

• Excellent verbal and written communication skills, with the ability to engage effectively with both internal and external stakeholders
• Demonstrated experience within the transport and logistics industry
• Strong working knowledge of Microsoft applications, including Office, Excel and PowerPoint
• The ability to thrive in a dynamic environment, with a proactive mindset and a commitment to continuous improvement
• A confident and proactive approach, supported by strong time management and organisational skills
• Proven ability to work under pressure, meet deadlines, and maintain exceptional attention to detail
• The ability to quickly learn and adapt to new systems and processes
• Flexibility to work across a 7-day rotational shift roster

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We love to travel: Enjoy exclusive deals on accommodation and holidays within Australia and across the globe, both for you and your family and friends.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.

Applications close: 11:59PM Sunday 18th October 2026