Operations Assistant

Mayday Recruitment; Melbourne; Presencial; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Mayday Recruitment is seeking an administrative and operations coordinator to support day-to-day functions in a residential aged care home in Melbourne. The role involves processing admissions, maintaining records, rostering staff, payroll administration, and handling enquiries with a professional, responsive approach.

You will contribute to onboarding, ensure accurate documentation, and support the Residential Manager and leadership team while driving continuous improvement in administrative

Formación

• Previous experience in an administration, operations or coordination role.
• Experience within aged care, healthcare or a similar service-based environment will be highly regarded.
• Exposure to resident admissions, rostering and/or payroll administration.
• Strong organisational skills and the ability to juggle multiple priorities.
• Excellent attention to detail and confidence working with systems and documentation.
• Strong communication and interpersonal skills, with a warm and professional approach.
• A proactive, solutions-focused attitude and willingness to roll up your sleeves.
• The ability to work independently while contributing to a collaborative team environment.

Responsabilidades

• Support the day-to-day operational and administrative functions of the residential aged care home.
• Coordinate resident admissions, including processing documentation, maintaining records and liaising with residents and families.
• Assist with staff rostering, coordinating shift coverage and managing roster changes.
• Support payroll administration, including processing timesheets, leave requests and attendance records.
• Respond to general staff, resident and family enquiries in a professional and timely manner.
• Maintain accurate resident, employee and operational records.
• Assist with onboarding and administrative coordination for new employees.
• Identify and resolve day-to-day administrative and operational issues.
• Provide general support to the Residential Manager and wider leadership team.
• Contribute to continuous improvement across administrative processes and daily operations.

Conocimientos

Administration

Aged care

Payroll administration

Roster management

Documentation systems

Communication

Descripción del empleo

About the Role

• Support the day-to-day operational and administrative functions of the residential aged care home
• Coordinate resident admissions, including processing documentation, maintaining records and liaising with residents and families
• Assist with staff rostering, coordinating shift coverage and managing roster changes
• Support payroll administration, including processing timesheets, leave requests and attendance records
• Respond to general staff, resident and family enquiries in a professional and timely manner
• Maintain accurate resident, employee and operational records
• Assist with onboarding and administrative coordination for new employees
• Identify and resolve day-to-day administrative and operational issues
• Provide general support to the Residential Manager and wider leadership team
• Contribute to continuous improvement across administrative processes and daily operations

About the Role

• Support the day-to-day operational and administrative functions of the residential aged care home
• Coordinate resident admissions, including processing documentation, maintaining records and liaising with residents and families
• Assist with staff rostering, coordinating shift coverage and managing roster changes
• Support payroll administration, including processing timesheets, leave requests and attendance records
• Respond to general staff, resident and family enquiries in a professional and timely manner
• Maintain accurate resident, employee and operational records
• Assist with onboarding and administrative coordination for new employees
• Identify and resolve day-to-day administrative and operational issues
• Provide general support to the Residential Manager and wider leadership team
• Contribute to continuous improvement across administrative processes and daily operations

What You'll Bring

• Previous experience in an administration, operations or coordination role
• Experience within aged care, healthcare or a similar service-based environment will be highly regarded
• Exposure to resident admissions, rostering and/or payroll administration
• Strong organisational skills and the ability to juggle multiple priorities
• Excellent attention to detail and confidence working with systems and documentation
• Strong communication and interpersonal skills, with a warm and professional approach
• A proactive, solutions-focused attitude and willingness to roll up your sleeves
• The ability to work independently while contributing to a collaborative team environment

Why You'll Love It

This is a fantastic opportunity to secure a permanent position with a values-driven organisation making a real difference every day. You'll enjoy a varied role where no two days are the same, working alongside a supportive team and playing an important part in ensuring the smooth operation of a residential aged care home. Your contribution will directly support residents, families and the wider workforce.