Operations & Admin Specialist — E-commerce & Inventory

Thrills; Gold Coast City; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Seasonal clothing allowance

Exceptional product discounts

Friendly team environment

Hands-on training

Long-term growth

Sustainable community link

Job summary

Thrills, a Byron Bay founded lifestyle brand, is seeking an Administration Assistant for its Arundel distribution centre. You’ll support busy teams with order processing, inventory updates and cross-team coordination to ensure smooth daily operations.

Ideal candidates have experience in customer service or ecommerce, strong attention to detail, and excellent organisational and communication skills. Training provided with opportunities for growth in a supportive team.

Qualifications

• Strong attention to detail and a high level of accuracy across orders and inventory.
• Excellent organisational skills and ability to prioritise multiple tasks.
• Clear written and verbal communication across teams.
• Proactive, solution-focused approach to operational issues.
• Experience with ecommerce systems is preferred but not essential.

Responsibilities

• Process and manage customer orders through Shopify and CIN7.
• Handle customer enquiries and support order-related queries.
• Assist with inventory administration and stock reconciliations.
• Coordinate with warehouse, support office and retail teams to resolve discrepancies.
• Flag stock issues or delays and assist with day-to-day operations.
• Assist with online order returns, exchanges and refunds.
• Support stock transfers and replenishment between warehouse and stores.
• Assist with reporting on orders, inventory and fulfilment performance.
• Identify opportunities to improve order processing and customer experience.

Skills

Customer service

Ecommerce

Administration

Inventory support

Operations coordination

Tools

Shopify

CIN7

Gorgias

Job description

Thrills, a Byron Bay founded lifestyle brand, is seeking an Administration Assistant for its Arundel distribution centre. You’ll support busy teams with order processing, inventory updates and cross-team coordination to ensure smooth daily operations.

Ideal candidates have experience in customer service or ecommerce, strong attention to detail, and excellent organisational and communication skills. Training provided with opportunities for growth in a supportive team.