Operational Services Officer (Ward Services)

Central Queensland Hospital and Health Service; Rockhampton Regional; On-site; AUD 56,000 - 59,000; Full time

Benefits offered by this job

Hourly rate $40.42–$43.12

12.75% employer superannuation

17.5% leave loading

Flexible Work-Life Balance

EAP

Discounted Private Health Insurance

Fitness Passport

Job summary

Gladstone Hospital is recruiting for a Ward Services role within our Operational Services team. You will assist with patient transfers and porterage, helping patients reach appointments and treatment areas, and support the healthcare team with mobility and personal care tasks.

You will also undertake a range of non-clinical duties to back our clinical teams and help maintain a clean, safe, and welcoming environment for patients and staff alike.

Qualifications

• Great communicator able to build positive relationships with patients, visitors and colleagues.
• Works well independently while being a reliable team member.
• Understands infection prevention and follows safe work practices.
• Takes pride in delivering high-quality service in a respectful, inclusive workplace.

Responsibilities

• Assist with patient transfers and porterage, helping patients reach appointments and treatment areas.
• Support nursing staff and other healthcare professionals to aid patient care, including mobility and personal care.
• Perform non-clinical tasks to help clinical teams deliver exceptional care.
• Carry out cleaning duties to maintain a clean, safe environment across designated areas.

Job description

About us

At Gladstone Hospital, our Operational Services team keeps the hospital running smoothly so our clinical teams can focus on delivering exceptional patient care. We provide a wide range of essential support services across Gladstone Hospital, Gladstone Community Health Service and surrounding facilities, including food services, cleaning, ward support, porterage, linen and waste management, and fire, safety and security.

As part of our Ward Services team, you'll play an important role behind the scenes by assisting with patient transfers, transporting equipment and supporting Operating Theatres (to name a few!) and helping maintain a safe, efficient environment for patients, visitors and staff.

About the role

• Assisting with patient transfers and porterage, helping patients safely reach appointments and treatment areas.
• Working alongside nurses and healthcare professionals to support patient care, including lifting, turning, escorting, shaving and assisting with personal care.
• Providing valuable clinical support by completing a range of non-clinical tasks that help our healthcare teams deliver exceptional care.
• Helping maintain a clean, safe and welcoming environment by carrying out cleaning duties across designated areas.

About you

• Great communicator who enjoys helping people and building positive relationships with patients, visitors and colleagues.
• Work well independently while also being a reliable and supportive member of the team.
• Understand the importance of infection prevention and consistently follow safe work practices.
• Take pride in delivering high-quality service and contribute to a safe, respectful and inclusive workplace.

What we offer

• An hourly rate between $40.42 - $43.12 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Flexible Work-Life Balance and Variety
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.