Operational Services Officer

West Moreton Hospital and Health Service; Ipswich City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Salary packaging

Up to 12.75% super

Flexible work options

EAP and mental health programs

Job summary

A health service organization in Ipswich City is seeking dedicated staff to provide high-quality support services, including cleaning and porterage. Responsibilities include maintaining cleanliness, assisting healthcare professionals, and ensuring client confidentiality. Successful candidates will demonstrate problem-solving abilities and effective communication skills. The position offers competitive benefits, career pathways, and a supportive work environment in a beautiful location.

Qualifications

• Understanding of client confidentiality and privacy.
• Ability to work independently and communicate effectively.
• Experience in cleaning, porterage, waste, and laundry services.

Responsibilities

• Support high-quality cleaning and patient care services.
• Perform light and heavy cleaning tasks across the facility.
• Assist health care professionals and interact with patients.

Skills

Client confidentiality

Problem-solving

Communication skills

Hygiene standards knowledge

Infection control practices

Workplace health and safety

Job description

About West Moreton Health

West Moreton Health is one of Queensland's most diverse and rapidly evolving health services, delivering health care to over 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk. We provide preventative and primary healthcare services, ambulatory services, acute care, sub‑acute care, oral health, mental health and other specialised services, including prison and youth detention health services, and alcohol and other drugs services to the region. At West Moreton Health, our employees apply our shared values to every aspect of their work, ensuring effective, inclusive workplaces that empower employees to reach our goals.

Child Safe Organisation

• We prioritise children and young people being seen, heard, and safe in every interaction.
• We create inclusive environments where the voices and needs of children and young people are valued and respected.
• We believe safeguarding is a shared responsibility, upheld by every member of our organisation.

Come and join a connected team of over 6,000 professionals delivering compassionate, community‑based care across the West Moreton region.

What You'll Be Doing

• Perform duties in the provision of high‑quality support services in the fields of porterage, waste, linen, laundry services and food service tasks, and demonstrate willingness to accept responsibility.
• Cleaning duties which will include light and heavy cleaning tasks such as high‑ and low‑cleaning, internal and external cleaning, cobwebbing of walls, ceilings, windows, furniture, filling, damp dusting, vacuuming and mopping.
• Assist health care professionals as appropriate while interacting with patients and their relatives in a friendly and appropriate manner, in the provision of patient care and working harmoniously within a multi‑disciplinary team.

What We're Looking For

• An understanding and appreciation of the need for client/patient and facility confidentiality and privacy to be observed at all times.
• Ability to problem‑solve and use initiative, work with a minimum of supervision, communicate and work cooperatively with other members of a multi‑disciplinary team.
• Good communication skills in relation to other staff, clients and visitors.
• Ability to work in porterage, cleaning, waste and laundry services.
• Ability to acquire knowledge of hygiene standards, infection control practices, food safety standards, workplace health and safety, total quality management, equal employment opportunity and anti‑discrimination practices and behaviour as applied in the working environment.

Mandatory Requirements

• Vaccinated against, and remain vaccinated against, certain vaccine‑preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16.

Why choose us

• Purposeful work that makes a meaningful impact in one of Queensland's fastest‑growing regions.
• Career pathways with support to step into senior roles and leadership.
• Well‑being supports including peer networks, flexible work options, EAP and dedicated mental health programs.
• Competitive benefits including salary packaging and up to 12.75% super.
• A lifestyle you'll love in a region that blends rural charm, natural beauty and city convenience.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.