Operational Services Officer (Ward Services)

Queensland Government; Rockhampton Regional; On-site; AUD 56,000 - 59,000; Full time

Benefits offered by this job

Flexible Work-Life Balance

Employee Assistance Program

Discounted Private Health Insurance

Fitness Passport

Job summary

Gladstone Hospital’s Ward Services team supports patient transfers, porterage and safe movement of patients to appointments and treatment areas. You will work alongside nurses to assist with patient care, including turning, escorting and personal care, while contributing to a clean, safe environment.

As a frontline support role, you will perform non-clinical tasks to help clinical teams deliver high-quality care and maintain infection prevention across hospital areas.

Qualifications

• Excellent communication with patients, visitors and colleagues.
• Ability to work independently while contributing to a supportive team.
• Understanding of infection prevention and safe work practices.
• Commitment to a safe, respectful and inclusive workplace.

Responsibilities

• Assist with patient transfers and porterage.
• Support patients to reach appointments and treatment areas.
• Work alongside nurses to support patient care and personal care tasks.
• Perform non-clinical tasks to aid clinical teams and maintain cleanliness and safety across designated areas.

Skills

Great communicator

Independent worker

Infection prevention

Team player

Job description

About us:At Gladstone Hospital, our Operational Services team keeps the hospital running smoothly so our clinical teams can focus on delivering exceptional patient care.We provide a wide range of essential support services across Gladstone Hospital, Gladstone Community Health Service and surrounding facilities, including food services, cleaning, ward support, porterage, linen and waste management, and fire, safety and security.As part of our Ward Services team, you'll play an important role behind the scenes by assisting with patient transfers, transporting equipment and supporting Operating Theatres (to name a few!) and helping maintain a safe, efficient environment for patients, visitors and staff.About the role:Assisting with patient transfers and porterage, helping patients safely reach appointments and treatment areas.Working alongside nurses and healthcare professionals to support patient care, including lifting, turning, escorting, shaving and assisting with personal care.Providing valuable clinical support by completing a range of non-clinical tasks that help our healthcare teams deliver exceptional care.Helping maintain a clean, safe and welcoming environment by carrying out cleaning duties across designated areas.About you:Great communicator who enjoys helping people and building positive relationships with patients, visitors and colleagues.Work well independently while also being a reliable and supportive member of the team.Understand the importance of infection prevention and consistently follow safe work practices.Take pride in delivering high-quality service and contribute to a safe, respectful and inclusive workplace.What we offer:An hourly rate between $40.42 - $43.12 p.h.12.75% employer superannuation contribution17.5% leave loadingAdditional Benefits:Flexible Work-Life Balance and VarietyEmployee Assistance Program (EAP)Discounted Private Health InsuranceFitness PassportVaccine Preventable Diseases (VPD) requirements:It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.How to apply:To apply, please submit the following:Your current CV or resume, including referees.A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.Any additional forms / evidence as attached or listed on the Role Description.For assistance:Contact [e-mail] the Job Ad Reference (JAR) GL6H689463Applications close: Sunday, 1 November 2026#Gladstone #CentralQueenslandThis work is licensed under a Creative Commons Attribution 3.0 Australia License.