Operational Services Officer (Ward Services)

Queensland Health; Rockhampton Regional; On-site; AUD 55,000 - 59,000; Full time

Benefits offered by this job

Flexible work-life balance

Employee Assistance Program (EAP)

Discounted private health insurance

Fitness Passport

Vaccine Preventable Diseases policy

Job summary

Gladstone Hospital, part of Queensland Health, is seeking a Ward Services assistant to support patient transfers and porterage, helping patients reach appointments and treatment areas. You will work alongside nurses and healthcare professionals to assist with personal care and non-clinical tasks to support the care team.

Maintaining a safe and welcoming environment, you will contribute to infection prevention and follow safe work practices while delivering high-quality service in a busy hospital

Qualifications

• Great communicator with patients, visitors and colleagues.
• Ability to work independently while supporting the team.
• Infection prevention is prioritized and practiced consistently.

Responsibilities

• Assist with patient transfers and porterage.
• Support patients to reach appointments and treatment areas.
• Assist with personal care and lifting when needed.
• Perform non-clinical tasks to support clinical teams.
• Carry out cleaning duties to maintain a safe, clean environment.

Skills

Communication skills

Independent worker

Infection prevention

Job description

Job Description

About us:

At Gladstone Hospital, our Operational Services team keeps the hospital running smoothly so our clinical teams can focus on delivering exceptional patient care.

We provide a wide range of essential support services across Gladstone Hospital, Gladstone Community Health Service and surrounding facilities, including food services, cleaning, ward support, porterage, linen and waste management, and fire, safety and security.

As part of our Ward Services team, you'll play an important role behind the scenes by assisting with patient transfers, transporting equipment and supporting Operating Theatres (to name a few!) and helping maintain a safe, efficient environment for patients, visitors and staff.

About the role:

Assisting with patient transfers and porterage, helping patients safely reach appointments and treatment areas.

Working alongside nurses and healthcare professionals to support patient care, including lifting, turning, escorting, shaving and assisting with personal care.

Providing valuable clinical support by completing a range of non-clinical tasks that help our healthcare teams deliver exceptional care.

Helping maintain a clean, safe and welcoming environment by carrying out cleaning duties across designated areas.

About you:

Great communicator who enjoys helping people and building positive relationships with patients, visitors and colleagues.

Work well independently while also being a reliable and supportive member of the team.

Understand the importance of infection prevention and consistently follow safe work practices.

Take pride in delivering high-quality service and contribute to a safe, respectful and inclusive workplace.

What we offer:

An hourly rate between $40.42 - $43.12 p.h.12.75% employer superannuation contribution17.5% leave loadingAdditional Benefits: Flexible Work-Life Balance and VarietyEmployee Assistance Program (EAP)Discounted Private Health InsuranceFitness PassportVaccine Preventable Diseases (VPD) requirements: It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close: Sunday, 1 November 2026