Operational Services Officer - TQEH - Pre-Testing SRA

Government of South Australia; Adelaide; On-site; AUD 58,000 - 70,000; Part time

Benefits offered by this job

Salary packaging options

Annual leave with leave loading

Fitness Passport access

Employee Assistance Program

Job summary

SA Health's Central Adelaide Local Health Network is hiring an Operational Services Officer (OPS-1/OPS-2) for the Pre-Analytical Services team at SA Pathology TQEH - Woodville. The role supports phlebotomy, specimen collection and administration to ensure timely, accurate testing and diagnosis.

OPS-1 delivers customer-focused service while helping with sample handling and lab system updates; OPS-2 emphasizes integrated team work, specimen management and documentation across the testing workflow.

Qualifications

• Experience in hospital or pathology specimen collection or laboratories
• Excellent customer service, communication and teamwork skills
• Knowledge of NATA, confidentiality, infection control and work health and safety

Responsibilities

• OPS-1: support phlebotomy, specimen collection and administration, manage samples from receipt to testing and transport.
• OPS-2: deliver friendly service through phlebotomy, specimen handling, administration and maintaining accurate patient records in lab systems

Skills

Hospital/phlebotomy experience

Customer service

Teamwork

Tools

Laboratory information systems

Job description

Operational Services Officer - TQEH - Pre-Testing SRA

SA Health
Job reference: 954282
Location: 5011 - WOODVILLE SOUTH
Job status: Ongoing
Eligibility: Open to Everyone

Central Adelaide Local Health Network

Statewide - SA

• SA Pathology TQEH - Woodville
• Salary: OPS-1 $57,853 - $63,695p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits
• Salary: OPS-2 $66,441 -$69,504 p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits
• Permanent part-time working 30 hours per week

About the role

OPS-1 Join our Pre Analytical Services team as an Operational Services Officer and help make a meaningful difference to patient care. You'll provide friendly, high quality customer service while supporting phlebotomy, specimen collection, administration and the accurate management of samples for testing. From preparing, storing and transporting specimens to updating laboratory systems and responding to enquiries, you'll help ensure quality samples reach the right place at the right time to support timely diagnosis and treatment. With hands on training and support, you'll build your skills while working closely with a collaborative, multidisciplinary team.

OPS-2 Join our Pre Analytical Services team as an Operational Services Officer and play a vital role in supporting accurate, timely diagnosis and treatment for patients. You'll deliver friendly, high quality customer service through phlebotomy, specimen collection and administration, while managing specimens from receipt to preparation, storage and transport. Working as part of an integrated team, you'll use laboratory information systems, maintain accurate patient records and respond to enquiries to help deliver safe, reliable laboratory services.

About You

To thrive as an Operational Services Officer, you'll bring a strong customer focus, attention to detail and a commitment to quality patient care. You will have:

Experience in hospital or pathology specimen collection or laboratories

Excellent customer service, communication and teamwork skills

Knowledge of NATA, confidentiality, infection control and work health and safety

About us

Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need.

What we offer

• Salary Benefits: Enjoy flexible salary packaging options , including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
• Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
• Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
• Employee Assistance Program: Confidential counselling and support services for you and your family via our Employee Assistance Program.

Diversity and inclusion

Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Information

• Please refer to the role description for essential educational/vocational qualifications that may be required.
• Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.