Call Centre - Customer Service Officer - SA PATHOLOGY (POOL)

Government of South Australia; Adelaide; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Salary packaging options

Professional Development reimbursement

Annual Leave with leave loading

Health and Fitness Benefits (Fitness/fl

Employee Assistance Program

Job summary

SA Pathology Call Centre is recruiting for a Customer Service Officer in the recruitment pool of SA Health. The role involves handling a high volume of calls, providing accurate information and supporting patients, clinicians and healthcare teams.

Roles include full-time, part-time and casual positions on a rotating roster, with a focus on confidentiality and service quality. Location is Adelaide 5000, with a term contract up to 24 months.

Qualifications

• Professional telephone manner and commitment to customer service.
• Ability to stay organised in a busy environment.
• No formal qualification required; experience in call centres or medical terminology desirable.

Responsibilities

• Provide courteous service and handle a high volume of calls.
• Record information accurately in the information systems.
• Prioritise workloads and solve customer problems calmly.
• Protect patient confidentiality and work with colleagues to improve service.

Skills

Customer service

Call handling

Data accuracy

Confidentiality

Tools

Microsoft Office

Job description

Call Centre - Customer Service Officer - SA PATHOLOGY (POOL)

Call Centre - Customer Service Officer - SA PATHOLOGY (POOL)

SA Health

Job reference: 952011

Location: 5000 - ADELAIDE

Job status: Ongoing

Eligibility: Open to Everyone

Call Centre Customer Service Officer Recruitment Pool

Central Adelaide Local Health Network

• SA Pathology – Call Centre
• Salary: ASO2 – $66,442 to $69,504 p.a. + superannuation and salary packaging
• Location: Frome Road, Adelaide SA 5000
• Term Contract (temporary up to 24 Months)
• Full Time, Part Time & Casual positions available, Working 7 days a week on a rotating roster

About the role

Be a helpful voice for patients, clinicians and healthcare teams as a Customer Service Officer in SA Pathology’s Call Centre. You’ll respond to a wide range of calls, providing a friendly and efficient enquiry service that helps people access pathology information and support. Your care, clear communication and accuracy will make a difference to the experience of everyone who contacts us. Working with the Call Centre team, you’ll respond to result enquiries, route requests for courier pickups and deliveries, and record customer requests accurately in our information systems. You’ll prioritise calls and tasks, protect patient confidentiality and use sound judgement to clarify information or refer enquiries appropriately. You’ll also contribute to service improvements and support colleagues through shared knowledge and teamwork.

About You

You bring a professional telephone manner, a commitment to customer service and the ability to stay organised in a busy environment. To succeed in this role, you will:

• Provide courteous service and handle a high volume of calls
• Use computer systems and record information accurately
• Prioritise workloads and solve customer problems calmly
• Work well with colleagues and protect patient confidentiality

You’ll bring customer service experience in a busy setting, strong keyboard skills and familiarity with Microsoft applications. No formal qualification is required. Call centre or medical experience, including medical terminology, is desirable. You must be available for a roster covering 24 hours and seven days, with overtime, weekend and public holiday work as required.

About the recruitment pool

We’re establishing a pool of suitable candidates for permanent full-time Call Centre vacancies as they become available. Applicants assessed as suitable may be considered for opportunities according to service needs. Inclusion in the pool does not guarantee an offer of employment.

About us

Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need.

What we offer

• Salary Benefits: Enjoy flexible salary packaging options , including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
• Professional Development: Opportunity to apply for reimbursement of eligible professional development activities, and access to dedicated leave for ongoing learning.
• Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
• Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
• Employee Assistance Program: Confidential counselling and support services for you and your family via our Employee Assistance Program.

Diversity and inclusion:

Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Information:

• Please refer to the role description for essential educational/vocational qualifications that may be required.
• Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.

Job reference: 952011

Enquiries to:

Sarah Chadwick, Call Centre Supervisor

Telephone: [phone]

Email: [e-mail]

Application Closing Date: 28th of October 2027

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.