Operational Officer

Mater Group; Brisbane; On-site; AUD 45,000 - 49,000; Part time

Benefits offered by this job

Career growth opportunities

Professional development

Salary packaging

Health & wellbeing support

Fitness Passport

Discounted parking

Supportive culture

Job summary

Mater Room Service Call Centre currently has part-time and casual positions for Operational Officer – Room Service Representatives. You will play a vital role in delivering timely and accurate meal service while supporting clear communication between patients and the Food Services team.

The part-time roster covers seven days with shifts 5:30 AM to 7:30 PM, 4–8 hours, rotating RDOs; casuals must be available Tuesdays and Wednesdays.

Qualifications

• Excellent customer service and clear communication.
• Ability to operate rotating roster and part-time/casual roles.
• Experience handling dietary restrictions and patient orders.

Responsibilities

• Take patient orders via phone and record details in CBORD.
• Promote food and beverage to approved groups.
• Explain menu options and verify diet restrictions.
• Provide bedside ordering for patients unable to call.
• Greet patients and maintain professional bedside manner.
• Respond to changing department needs to support operations.

Skills

Customer service

Communication

Phone etiquette

Tools

CBORD system

Job description

$32.82 - $35.39 per hour + Super + Benefits

Mater Room Service Call Centre currently has part-time and casual positions available for Operational Officer – Room Service Representatives. This role is vital in delivering timely and accurate meal service while providing exceptional support and clear communication between patients and the Food Services team.

The part time positions operate on a rotating roster covering seven days a week, with shifts scheduled to meet the department’s operational needs, providing service from 5:30 AM to 7:30 PM, Monday through Sunday. Shift lengths vary between 4 and 8 hours, with rotating RDOs included. The part time roster cycle spans 11 fortnights. The casual positions require availability each Tuesday and Wednesdays.

The key responsibilities of this role will include (but not be limited to):

• Accurately take patients orders by means of Phone, ensure that patient name, room number, UR (MRN) number, time and delivery timings are clearly registered utilising the operating system (CBORD) in preparation for production and delivery
• Follow established phone courtesy standards and scripting and actively promote partner food and beverage for approved groups using selling techniques
• To be familiar with all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet. Verifies meal eligibility by comparing client information to food requirements and escalates any inconsistencies or concerns to Nutrition & Dietetics and/or the direct Supervisor
• Informs patients by explaining procedures; answering questions; providing information and recording accurate and safe menu choices into the computer operating system (CBORD)
• Provides bed side ordering by visiting patients that are unable to call to place their meal orders
• Learns and uses appropriate food and drink terminology and pronunciation, to enhance the patients dining experience. Becomes familiar with menu descriptions and drink lists to discuss items appropriately with patients and or representatives
• Greets patients appropriately when receiving room service orders, as per Mater Standards
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit
• Responding quickly and positively to changing requirements whether within the department or outside to meet business demands

This is an excellent opportunity to be a part of a high functioning, dynamic team who continue to deliver exceptionalcare to our patients every time.

About you

You are committed to delivering excellent customer service through clear communication and professional presentation to both internal and external customers. Internal customers include your co-workers, other department staff, and the Food Services management team, while external customers encompass our patients, their families, and visitors.

Given the high level of patient contact and the important profile of this role, you consistently uphold established standards of excellence. You strive to meet or exceed patient expectations and requests within the appropriate scope of service, always ensuring a positive and compassionate experience.

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare , education , fundraising & philanthropy and research . With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay by up to $18,550 per year, including up to $15,900 for everyday living expenses (such as rent, mortgage repayments and school fees) and up to $2,650 for meals and entertainment + possibility to salary package a car!
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Applications close 22nd November 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to.

Direct applications only - we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre- employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.