Operational Excellence & Change Lead

Chandler Macleod Group; Port Macquarie; On-site; AUD 90,000 - 120,000; Full time

Job summary

Chandler Macleod Group is seeking a hands-on Continuous Improvement or Operations Lead in Port Macquarie to drive operational excellence across a division. You will identify improvement opportunities, bring people together, create structure where needed, and deliver initiatives through to implementation.

This role focuses on aligning processes, standardising ways of working and delivering measurable outcomes.

Qualifications

• Stakeholder engagement and communication skills.
• Experience leading business improvement or transformation initiatives.
• Ability to create structure, clarity and accountability in fast-moving environments.
• Excellent organisational and project coordination skills.
• Confidence in facilitating meetings and driving outcomes.
• Practical, solutions-focused mindset.
• Strong process improvement and documentation capability.
• Interest in AI, technology and innovative ways of working.
• Flexibility and adaptability when priorities shift.

Responsibilities

• Lead and coordinate change, improvement and operational initiatives across the business.
• Identify opportunities to streamline processes, improve efficiency and enhance ways of working.
• Drive continuous improvement projects from concept through to implementation and adoption.
• Review, align and standardise processes to create consistency across teams and functions.
• Develop and document processes, procedures, workflows and SOPs.
• Leverage AI and technology tools to improve productivity, documentation and operational effectiveness.
• Facilitate workshops, project meetings and stakeholder forums to drive outcomes and accountability.
• Establish project plans, timelines, actions and governance to ensure successful delivery.
• Monitor progress, remove roadblocks and ensure initiatives achieve intended business outcomes.
• Build strong relationships across the organisation and support people through change.

Skills

Stakeholder engagement

Change leadership

Process improvement

Project coordination

Facilitation

Solutions mindset

Documentation

AI interest

Adaptability

Job description

Chandler Macleod Group is seeking a hands-on Continuous Improvement or Operations Lead in Port Macquarie to drive operational excellence across a division. You will identify improvement opportunities, bring people together, create structure where needed, and deliver initiatives through to implementation.

This role focuses on aligning processes, standardising ways of working and delivering measurable outcomes.