Operational Contract Risk Analyst

Karlka Recruiting Group; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Reserve Bank of Australia invites applications for an IT Operations Analyst. This role focuses on enterprise monitoring, automation support, and proactive issue detection to improve reliability across the technology landscape.

You will implement, configure, and maintain enterprise tools for automation, scheduling, deployment, release management, and monitoring, while collaborating with cross‑functional teams in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience required.
• Broad knowledge of network and systems infrastructure including UNIX, Windows, and mainframe components.
• 5+ years in IT operations, with strong problem-solving and communication skills.

Responsibilities

• Perform Tier II support for IT Operations Command Center.
• Provide project support for major initiatives in operations and support.
• Conduct proactive network analysis to ensure performance and reliability.
• Develop documentation and metrics to measure efficiencies.
• Coordinate change management within network infrastructure.
• Produce reports on impacting issues and maintain system documentation.

Skills

Routing & Switching

Tunneling

Security Operations

MPLS

Unix scripting

JCL

MVS

Batch scheduling

Tandem technology

Firewall

File transfer

Leadership

Education

Bachelor's degree or equivalent experience

Tools

Safeguard

Spectrum

Tidal

Job description

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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Enterprise Operations Analyst II
Job Overview:
Provide technical support for MasterCard's operations environment. Provide project support, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives. Analyze trends over time to understand MasterCard System performance and develop plans for improvement. Understands proper escalations and ensures they are executed accurately.
Role:
-Perform Tier II support functions for the MasterCard Operations Command Center (OCC).
-Provide project support for major initiatives with an emphasis on operations and operational support.
-Perform proactive network analysis to ensure network integrity and performance is in an optimal state.
-Develop documentation to support the operations environment.
-Develop metrics to measure efficiencies within the environment.
-Interact effectively with partners, customers and stakeholders.
-Plan, coordinate and implement change within the network infrastructure. -Produce reports and documentation of impacting issues.
-Understand documentation of tickets and manage shifts tickets.
About you:
-Bachelor's degree or equivalent experience. Knowledge / Experience: -Candidate will require broad knowledge with routing/switching, tunneling, security operations/engineering, MPLS.
-Demonstrates the ability to function in 5 of the 5 expertise areas in the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 3 or more areas, also demonstrates leadership attributes. Is a subject matter expert in one or more of expertise areas of the OCC and has a holistic understanding of how all the pieces of the OCC fit together and demonstrates excellent communication skills.
-Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
-Firewall experience and file transfer highly desired.
-3 to 5 years' experience required.
Skills/ Abilities:
-Effective problem/troubleshooting skills.
-Effective written and verbal communication, organization and interpersonal skills.
-Delegation skills to ensure all activities are covered, supports leader, provides guidance to team, and understands the daily issues, activities, and implementations occurring on shift
Work Conditions:
-Some on-call responsibility and occasional off hours work required.
-12-hour shift work.
-One weekend day a work week
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Hybrid working model with a requirement to attend the office three (3) days per week at either the Bella Vista or Chifley Square (Sydney CBD) location.
• Fixed term contract until November 2027.
• Play an important part shaping the future of our iconic Australian institution.

About the team

The IT Operations Analyst plays a key role in operational readiness, incident and problem resolution, and continuous improvement initiatives, helping to drive standardisation, reliability, and scalability of services. The position requires strong collaboration, a service-oriented mindset, and the ability to operate effectively in a fast-paced, always-on environment while supporting the successful delivery and ongoing operation of the F5 Obsolescence Program.

About the role

The role is responsible for delivering enterprise monitoring and automation support, ensuring critical systems and services are proactively monitored, issues are detected early, and operational processes are automated wherever possible to improve efficiency and reduce manual intervention. This includes installing, configuring, supporting, and maintaining enterprise tools used for automation, scheduling, deployment, release management, and system monitoring across the technology landscape.

• Work as part of the Operational Analyst Project team to support and improve efficiency using automation tools, scheduling and scripting.
• Maintain a working knowledge of the IT Infrastructure platforms, tools, software packages used and ensure all system documentation complies with relevant IT Standards.
• Monitor systems and services and provide 1st level support in line with predefined operational controls, processes and requirements.
• Respond to system requests and messages, while monitoring IT incidents across operating system, network and application environments.
• Monitor Networks and System Application using a variety of Enterprise tools.
• Continually improve the efficiency and effectiveness of IT systems by IT operations.
• Configuration of Monitoring software and enterprise scheduler tools.
• Creating power shell scripts and configuration of API.
• This role is primarily aligned to standard business hours; however, flexibility is required to support operational needs, including occasional work outside of these hours.

About you

• Minimum 5 years’ experience as an IT Operations Analyst or similar role within large, complex organisations or transformation programs.
• Excellent organisational and coordination skills, with a structured, proactive working style.
• Clear, confident communication skills and experience working within project governance frameworks.
• Experience in configuring Application Performance Monitoring alerting thresholds.
• Strong knowledge of enterprise systems management, including configuring and modifying infrastructure objects and alerting thresholds.
• Experience in configuring enterprise monitoring tools with infrastructure, application, database, AI Ops, ML capabilities either on premise or cloud-based SaaS solutions.
• Working knowledge of operating systems and IT infrastructure (Windows, Linux, virtual machines, containers).
• Proven experience in toolsets such Safeguard, Spectrum, Tidal, etc.

Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.
Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward.
Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
Where: Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.