Operational Change Engagement Architect

Transport for NSW; Burwood; In loco; AUD 142.000 - 159.000; Tempo pieno

Descrizione del lavoro

Transport for NSW seeks an Operational Change Engagement Specialist to help shape narratives and amplify impact across large-scale initiatives. You will translate complex process and service changes into clear messaging for frontline staff and leaders, plan and deliver engagement approaches, and develop practical communication products that support adoption.

You will partner with operational leaders and project teams, measure impact, and advise on timing and channels, ensuring alignment with

Competenze

• Demonstrated experience delivering communication and engagement for organisational, process or service change (not marketing, media or brand communications).
• Experience in a large, complex organisation and ability to show change from impact assessment to messaging, delivery and adoption.
• Ability to advise and influence senior leaders with credibility and stand firm when needed.
• Operate independently to identify the communication need, scope it and deliver it while staying collaborative.
• Juggle multiple concurrent initiatives and shift between urgent operational needs and longer-term programs.
• Excellent written communication with the ability to simplify complex or technical information.

Mansioni

• Translate complex process, system and service changes into clear, targeted messaging for staff and leaders.
• Plan, deliver and advise on communication and engagement approaches for adoption of changes.
• Identify change impacts with leaders and project teams and translate them into audience-appropriate messaging.
• Deliver both fast-turnaround operational communications and sustained engagement for enterprise transformations.
• Develop communication products such as leader toolkits, FAQs, briefings, intranet content and readiness resources.
• Advise senior leaders on communication and engagement approaches, including timing, channels and messaging.

Conoscenze

Change management

Stakeholder engagement

Strategic communication

Leadership influence

Independent working

Written communication

Strumenti

Prosci

APMG

ADKAR

Descrizione del lavoro

Transport for NSW seeks an Operational Change Engagement Specialist to help shape narratives and amplify impact across large-scale initiatives. You will translate complex process and service changes into clear messaging for frontline staff and leaders, plan and deliver engagement approaches, and develop practical communication products that support adoption.

You will partner with operational leaders and project teams, measure impact, and advise on timing and channels, ensuring alignment with